CareAR, a Xerox company and service experience management (SXM) market leader, and Lenovo, a global technology leader, have announced a global collaboration to deliver next-generation 3D extended reality (XR) solutions wearable
The combined technologies, resources, and partnerships from both companies will provide a best-of-breed immersive offering for deploying live remote assist interactions, self-guided 3D instructions, and intelligent insights for empowering employees and field technicians with contextual problem-solving capabilities.
As part of the collaboration, CareAR integrated its SXM platform with Lenovo ThinkReality A3 smart glasses, a 5G-capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers to exploit the full potential. of the SLAM (simultaneous, localization and mapping) technique, which makes it possible for augmented reality (AR) applications to recognize 3D objects and states with overlay augmentations.
Additionally, CareAR leverages its rich integration with ServiceNow, allowing field technicians wearing Lenovo smart glasses to connect with a remote expert from their ServiceNow workflow to see exactly what’s being seen technician and provide live visual assistance, with the ability to also have a side-by-side view of a digital twin with instructional content, as well as a ServiceNow service ticket, all within the technician’s field of view .
CareAR provides holistic service experience management support, taking the traditional service model from reactive, to proactive, predictive, and self-solving.
Eventually, this collaboration will expand to long-term immersive AR tech integrations with additional Lenovo services and platforms, including future devicess.
Sam Waicberg, President and Co-founder of CareAR
CareAR, with key partnerships such as Lenovo and ServiceNow, is transforming the service experience. Empowering a technician to put on a pair of Lenovo smart glasses and be instantly empowered with relevant knowledge and guidance delivered from CareAR to perform tasks beyond their skills or experience level is nothing short of a game changer. Fundamentally, we increase the intelligence of workers across industries, driving higher levels of performance and efficiency for companies, which ultimately results in greater savings, safety, and results for customers.
Vishal Shah, GM of XR and Metaverse, Lenovo
The fast-paced nature of modern businesses makes it a challenge for field technicians to quickly gain access to customer sites, as customers expect and require vendors to resolve issues quickly. Our A3 smart glasses and ThinkReality platform pair well with the CareAR platform to modernize the service experience by empowering field technicians and enterprise customers to access the insight needed to diagnose and fix issues quickly, reducing truck rolls and costly downtime.