Leroy Merlin Italia and Beta 80 jointly develop 360-degree technology

For companies in the digital economy,The evolution of information systems It is the only way to continuous improvement and the key to gaining and maintaining competitiveness.That’s why to use Reliable partner, and technical knowledge Specifications and Method skills Horizontally, it becomes the basis for pursuing the strategic goals of efficiency and profit, implementing the most effective solutions and accelerating time to market according to business needs.

Leroy Merlin ItalyThe local branch of a well-known French chain of DIY, gardening, and decoration chose the IT consulting company Beta 80 to carry out a 360-degree technical innovation project covering different development areas.Among the most important areas, cooperation enables the implementation of aAgile Software Factory Inside the company and migrated to Serve immediately As the only platform for managing IT functions and the workflow of certain business units.

Agile software factory optimizes application development

Alessandro VivoLeroy Merlin Italia’s IT Digital Manager talked about the advantages of having a dedicated team of developers that are perfectly integrated into business dynamics with the support of Beta 80.

“From 2017-the manager said-the partnership was born out of need Implement internal development factoryAs an initial focus, as part of the Mobility Revolution project, we designed an app exclusively for point-of-sale employees, equipped with company smartphones. Specifically, the app allows you to prepay for complex projects on the move directly in the department, without the customer having to go to the cashier.”

After noticing the benefits of having a development team in the country, the partnership has expanded to new areas: not only development of applications for internal use, but also implementation website electronic Tools for end customers“A concrete example-continuing with Vivo-by Online configuration Used to design windows and fixtures.In short, thanks to the internal software factory, we are able to achieve Digital experience, And respond to requests for new services faster.”

Increasing integration and collaboration as a service

Every quarter, the Leroy Merlin team agrees that Beta80 provides resources with specific technical skills, which will help realize the project to be executed. “Even in a locked situation-specifying Vivo-we can count in a dedicated team, albeit remotely. The perspective is more and more to work from one angle As a service: Beta 80 not only provides people, but also provides a proposta completa ready to use Used for application development, which also includes process management activities. In this way, corporate IT is relieved of administrative duties and benefited from Beta 80’s expertise and technical consulting.” In short, it is not a simple car rental service, and the organization tasks are also entrusted to partners, which is beneficial to work. The flexibility of the process and the integration of the developers with the corporate structure.

For 2021, the Agile Software Factory Strategy envisages a well-designed curriculum that includes laying the foundation for the as-a-service model and being willing to maintain Remote collaboration Where possible.The technical focus will be mainly on increasing the adoption of cloud computing and strengthening Design monitoring, Regarding the implementation of DevOps principles, especially for Continuous integration electronic deliver goods.

Ability to track projects based on business needs

As pointed out by Vivo, having a professional team to serve you and integrate well with the internal organizational environment allows you to quickly implement new projects according to the actual needs of the company.

“In response to the Covid-19 emergency-he explained-we have launched some specific projects: for example, implementing apps to manage waiting in the store or booking workstations on site in response to emergencies. Beta 80 will support Leroy Merlin Italia completes the integration with the e-commerce platform selected at the group level, and develops any missing components to improve local changes. Working with people who understand our background and business management dynamics from the inside has proven to be a winner in meeting all of our application development needs factor.”

Use ServiceNow to build and optimize workflows

Another prestigious and successful project involvesAdopt ServiceNow platform Used to optimize business workflows related to IT functions and other business units.

“Three years ago—he said Mauro Ferrant, Operations Manager of Leroy Merlin Italia-When I joined the company, operations and IT support activities were organized in an unstructured way.I convinced the team of the benefits of having a better defined procedure, so we started from a Skill improvement path The person responsible for operations.We first build Common language and terminology, And then we continue to research tools that support service management.”

Therefore, Ferrante prepared a series of use cases to show the company’s board of directors the maturity of the IT team and the need to optimize operations due to the adoption of new tools that can facilitate process management and transfer.

From basic functions to continuous optimization

“In 2017-Ferrante continued-we decided to migrate all previous solutions to the ServiceNow platform. I already know from previous experience that we chose Beta 80 as our partner. Our initial focus is Project portfolio management, With components of Demad and Projectuality. The conversion was completed in a few months, in a project from January to June 2018.This is a very vertical job that requires an analysis of each process; we have reviewed the way to proceed and chose not only to follow standard practices, but to follow a customized path so as not to completely disrupt the user’s habits [all’epoca una sessantina di persone interne e una trentina di fornitori, ndr]“.

After implementing the basic functions, the improvement process began: “For example-Ferrante suggested-we have released a Web portal Users use it to report damage to us. Although previously only requests were made over the phone, 90% of requests are now managed through the online ticketing system. Then, we can reduce the number of call center staff and invest in professional skills to obtain secondary assistance.We also introduced components Problem managementAt present, about 70 macro-problems have been identified, highlighting their relevance to more than 200 accidents. In this way, we can not only provide evidence to the management about the cause of the incident, but also solve multiple incidents at the same time by intervening at the root cause. We have also released a change management module, which is currently being optimized.”

Operate from the perspective of enterprise service management

Ferrante believes that from the perspective of information systems, the greatest achievement is to promote Enterprise Service Management inside company. Although specific modules have not been implemented for individual business units, various business functions transparently use ServiceNow tools to manage their activities.For example, through the platform, the company’s employees supply chain They manage orders and the importance of supplier-customer relationships, headquarters Shopping Manage product references, Human Resources Use the ticketing system to receive reports and requests.

“We continue-as Ferrante points out-are committed to optimizing ServiceNow features dedicated to IT workflows, but at the same time we support business units so that they can take full advantage of the platform’s potential when managing their specific activities. I am very satisfied with the extended use of ServiceNow : From the few licenses purchased in 2018, 295 people from the company have been on the platform today.”

Technical advantages and partners around you

Ferrante then reviewed the technical characteristics of the platform with the greatest value: “First of all—he emphasized— Software as a service It coincides with the corporate strategy that envisages the increasing use of cloud solutions. The cloud model allows the internal IT team to not deal with the management and maintenance of infrastructure assets, and has advantages in time and resource allocation.In addition, it allows rapid distribution and implementation renew. ServiceNow finally provides, in Service Level Agreement, All the guarantees Leroy Merlin needs in terms of performance, safety and continuity”.

Of course, as the manager said, technology alone is not enough to optimize the workflow: “First, you need to make a ‘Switch Ueno’ -To reiterate-.This is why we initially insisted on training and improving skills, facing economic investment Certification: For example, those on the Itil framework used by ServiceNow, and the related verticalization”.

In short, migrating to ServiceNow requires a 360-degree transformation process, Ferrante firmly believes that he has found the perfect travel companion: “Beta 80-he asserts-not only provides high-level technical skills, but also provides a Based on discuss It’s on Compare. All our suggestions have been carefully analyzed to find the right method and the best solution”.