Locus joins ServiceNow to enable route optimization service for customers

—— Customers can now increase labor utilization and efficiency while reducing costs

San Francisco, July 14, 2021 / PR Newswire /-Locus, a future-oriented automated supply chain decision-making platform, today announced its integration with ServiceNow field service management to enable route optimization services that help simplify field service agent operations.

With this integration, end customers can now choose their preferred service appointment time in ServiceNow field service management. The integration with Locus will assign the task to the best field service agent with the right skills and tools for the task, and will also determine the most effective street-level route planning for each technician. Before making a route plan, you need to consider the service location, the time required to complete the task, the distance between different service locations, traffic conditions, and many other factors.

The dispatch manager will fully understand the tasks being performed on site. The system also collects data that can be used to design better strategies and take corrective actions if necessary.

“Modern field service management must take into account the ever-increasing customer needs. It is not easy to ensure high-quality service every day. From on-demand requests to dynamically rescheduling or canceling tasks, management personnel dispatchers should handle everything at any time. This integration will Make their lives easier by creating static travel plans, and can easily handle on-demand requests and other dynamic modifications,” he said. Krishna Kandelval, Commercial Director of Locus. “In this way, customers can increase on-site labor utilization, reduce costs, and increase efficiency. Most importantly, companies can now use analytics to better develop strategies, overcome bottlenecks, and take action. Correct.”

“This integration with Locus will provide customers with an end-to-end solution, which is critical to the organization’s efforts to differentiate itself from the competition,” he said. Nikki Naran, ServiceNow Customer Workflow Product Management Director. “Digital workflows continue to transform field service, helping to ensure that the right technicians are assigned to the right jobs to solve problems quickly, while improving the customer experience and helping companies manage more complex field service teams.”

Locus recently raised US$50 million in a Series C fund led by Singapore’s sovereign wealth fund GIC. Qualcomm Ventures LLC and existing investors Tiger Global and Falcon Edge participated in this, using deep machine learning and proprietary algorithms to provide customers with smart supply Chain solution. customer.

The company’s scalable solutions have saved more than US$150 million in logistics costs for customers in industries such as electronics, reduced driving distances by more than 70 million kilometers, and reduced greenhouse gas emissions by more than 17 million kilograms. Commercial, retail, e-commerce, CPG/FMCG, home service, home delivery, 3PL, transportation and B2B distribution.

About trajectory:

Locus is a technology platform that uses machine learning and proprietary algorithms to automate complex decisions in the supply chain. Its intelligent supply chain solutions provide end-to-end visibility, enabling companies to improve operational efficiency by reducing costs, simplifying the customer experience, and reducing environmental impact.

Scalable trajectory solutions include route optimization, real-time monitoring and analysis, sales optimization, regional planning, vehicle allocation, and network design. Our future-oriented platforms are Nestlé, Mondelez, Unilever, BigBasket, Bluedart, Bukalapak, Tata Group and many other companies.

The company operates in North America, Europe, Southeast Asia, middle East, ANZ and the Indian subcontinent.Visited www.locus.sh Learn more, or follow us LinkedIn..

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Media Contact:

Julie Solomon+1-610-764-1534[email protected]