Medallia service experience quick start solution integrated with ServiceNow-CMI Magazine

medalAnnouncing its solution Quick start of service experience Will ServiceNow Customer Service Management (CSM).This integration will enable the company to gain Experience feedback Del Customer Service real time And take special actions to improve the final experience.

The out-of-the-box solution can be up and running within a few days and allows businesses to capture video, audio or text feedback Now.apart from Medallia artificial intelligence technology, The company can clearly understand how customers feel about them Customer service experience And what steps need to be taken to optimize them.

medal Announce his prior to It has been integrated with ServiceNow in October 2019. Medallia experience cloud E ServiceNow CSM Together they helped the brand solve proactive Customer problems, faster solutions and get Feedback Customer Support.

“With the digitization of enterprises and the increasing expectations of customers for individualized, simple and effective interaction with brands, the growth of the customer experience industry continues to accelerateHe has announced Michael RamseyVice President of Customer Workflow Product Product Management Current service. “Today, companies need to do more than just interact with customers to build loyalty. Quality service requires a comprehensive understanding of customers.With the help of Medallia service to experience the quick start of ServiceNow, organizations can respond quickly and proactively, take action and absorb feedback, so as to continuously improve the experience“.

This new solution Added Integrated into Medallia Service now Currently available in the ServiceNow store: Medallia CX integration for ServiceNow CSM and Medallia EX integration for ServiceNow ITSM.