Kingston Now Platform version expands the scope of machine learning functions to support process management
It’s been a while Serve immediately Already bet Machine learning As a technology that can improve the automation of business workflows, this is the main area of cooperation with software companies Platform nowThe first machine learning functions are dedicated to IT management and are implemented in the Jakarta version of Now Platform, and they are now extended in the new version Kingston.
One of Kingston’s key components is Agent intelligence, An engine Machine learning supervision It aims to identify and classify incidents and cases of receiving support services. The main goal of agent intelligence is to speed up support activities by avoiding people’s own activities. Classification and routing Case.
Due to machine learning, after the artificial intelligence algorithm is completed, the classification and routing of the case will be carried out automatically Trained By letting them analyze the company’s existing operating data. ServiceNow has developed a targeted agent intelligence version for its IT service management and customer service management functions, but this form of artificial intelligence can also be integrated Workflow customization in the United Nations If there is enough historical database (about 50,000 records).
Kingston’s other enhancements and Programming Workflow managed within the Now platform. Now there is a visual programming tool—— Process designer -Anyone (or almost) can partially extend the existing workflow on the platform and equip them with Parallel action With those already defined by traditional developers.
It has also been improved in the “no code” sense Integration Now platform using third-party software.This is what it is for Integration Center, A new orchestration module that allows you to also be included in the hosted workflow Third party service, As long as they can be interfaced through REST operations. However, IntegrationHub has native integration with Microsoft Teams and Slack.
Of course, Kingston has more than that.many new function They are scattered in various process automation modules.
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