NEC Corporation (NEC) announced on the 17th that it will release the SaaS service management tool “ServiceNow” provided by ServiceNow, the IT operation digital software “Exastro IT Automation” and NEC’s integrated monitoring software “WebSAM System Maneger G”. Announced that it will provide a combined “IT service operation refined solution” from April 2021. It also provides implementation support services and hosting services for the solution.
The refined IT service operation solution is a solution to realize the efficient and automated IT service operation. By combining the design management and automation functions of “ServiceNow” that realizes digital workflow with the open source “Exastro IT Automation”, system information is automatically obtained and centrally managed through a highly fresh configuration management database. By allowing the person in charge of operation and development to access and operate accurate information, it is possible to eliminate information transmission errors between operation processes, improve the efficiency of multi-departmental and multi-person operation process management, and improve service levels.
In addition, by combining “ServiceNow” with the monitoring and watching function of the integrated monitoring software “WebSAM SystemManager G” and the aggregation function of a large number of events, the events that occur in the system are automatically reduced to the fault events that need to be handled. Events can be registered in “ServiceNow”, which helps to reduce unnecessary operations and improve service levels.
Overview of “IT Service Operation Refined Solution”
The hybrid system configured in the company and cloud environment integrates the system resource information owned by business operations and system development, so that the end-to-end operation and development work is structured and automated. In addition to the automation of service changes and releases, it increases the operating costs of the entire IT service operation process, including communication costs.
By analyzing a large number of events generated by various systems running business applications, and only transmitting the information to be processed to the operator, optimization and efficient operation are realized. In addition, by identifying the services and users affected by the detected failure and notifying them in time, the impact on the business is minimized.
NEC has adopted “Service Now” as a service to improve work efficiency and employee satisfaction in the DX platform that promotes enterprise transformation, and based on this experience and operational results, it provides introduction support services in the introduction phase. In addition, we will provide stable operation support services and managed services such as “NEC Multi-cloud Operation Service” after the introduction.
The price of advanced solutions for IT service operations starts at 10 million yen per year. Introduce personal estimates of support services and operational support services.
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