New Service Now industry solutions help organizations adapt to a digital-first world

Summary

The pandemic has accelerated the digital imperative across all industries, now more than ever. At ServiceNow, we aim to make a world of work, work better for people. This objective has never been as clear as we want our customers to be with 21 . help address some of the most important challenges of^{scheduled tribe} century—from talent shortages to relentless global vaccination efforts—and everything in between.

We introduced the Now Platform ROM release, which includes new industry solutions to empower organizations to accelerate automation and consolidate operations across the enterprise. These new solutions are built with the aim of helping organizations in the manufacturing, telecommunications, financial services and healthcare and life sciences industries engage more deeply with customers and employees in a new world of work.

Re-inventing how manufacturers engage their workforce

We are living in one of the toughest job markets in modern history. Even before the pandemic, producers struggled to find talent, faced with a lack of digital skills and a large proportion of the workforce nearing retirement age. But as plant modernization accelerates, nurturing talent and wooing young workers has become a do-or-die task for manufacturers.
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To help manufacturers address these challenges, Service Now released Manufacturing Connected Workforce, a single digital solution that helps manufacturers maximize their return on Industry 4.0 investment. Manufacturing Connected Workforce Connects people, processes and technology, serving as a resource for capturing and retaining knowledge. , skilling employees and ultimately creating an agile, flexible and resilient environment.

Service Now Manufacturing Connected Workforce helps you digitize:

• Maps and visual guides of a facility’s systems and processes
• Standard Operating Procedures (SOPs) to ensure efficiency and compliance
• Institutional knowledge to empower operators with best practice expertise

In addition to the manufacturing connected workforce, the ROM platform release also includes Operational Technology Management (OT Management) – a single system of action for managing and securing critical operational technology across all manufacturing operations from a single platform. OT Management Now provides a complete and contextual view of OT systems within the platform, so you can keep them secure—up and running. Manufacturers can then link operational technology to production processes and digital workflows to rapidly respond and recover from any incident or change.

Modernizing and streamlining financial services

Financial services companies face increasing competitive pressure to rethink the way they work and interact with clients in the new world of hybrid work. Harnessing the power of the Now platform, financial institutions can connect employees and systems across the front, middle and back offices. With complete transparency, they can structure, automate and streamline how work is done to provide a better customer and employee experience.

Based on financial services operations, our ROM release expands the process improvement power of the Now platform to even more use cases out of the box through three new apps:

• Customer Lifecycle Operations: Whenever a bank needs to add a new customer, there are layers of paperwork and documentation related to compliance and due diligence – most of which are exchanged manually. Customer Lifecycle Operations provides a simple, comprehensive playbook and automated tools to help banks add new customers faster and eliminate costly errors.
• Complaint Management: Every complaint presents a risk and, if not handled properly, can lead to regulatory fines and damaged customer relationships. Grievance Management helps banks to prioritize, forward and route complaints, expedite resolution time and create a clear audit trail to avoid reputational damages and penalties.
• Treasury operations: Treasury services, such as wire transfer, ACH payments and remote deposit capture, are a high-margin business and a significant revenue stream for commercial banks. Treasury Operations accelerates the client onboarding process by pulling customer information into a single system of action and enables digital workflows to automatically manage tasks across multiple teams so banks can generate revenue faster.

Build flexibility in telecommunications workflow

The demand for better digital experiences is at an all-time high. Accelerated by the global pandemic and with the rollout of 5G and next-generation services, communication service providers (CSPs) are presented with a huge opportunity and risk being left behind if they do not adapt and evolve.

With the Service Now ROM release, several new Order Management for Telecom apps enable CSPs with digital workflows that enable customers, employees and processes to improve customer satisfaction, accelerate revenue and reduce service costs. add for:

• In-flight change orders: Improves productivity and reduces manual tasks for agents using dynamic workflows to better update and manage active orders, greater flexibility to respond to customer needs and requests , offers speed and adaptability.
• Service Order Management: Simplifies order delivery fast and simple with zero-touch automation to decompose and orchestrate orders, improving agent productivity and customer satisfaction.
• Order Capture UI: Streamlines the order capture experience for new and change orders, providing a unified service experience in ordering and hassle management for agents and operations teams.

Empowering the healthcare ecosystem of the future

Available in the Rome Platform release, Healthcare and Life Sciences Service Management is our digital health platform for healthcare providers, life sciences companies and healthcare practitioners. Based on the HL7 FHIR standard, our new industry-specific data model extends the power of the Now platform to solve a broader set of use cases within the healthcare and life sciences industries. We simplify everything from pre-visit questionnaires to clinical trial interactions to patient support between appointments, all geared towards building better patient experiences. These workflows free up physicians’ precious time to focus on what matters most—the patient.

Healthcare and Life Sciences Service Management now includes Service Now Vaccine Administration Management to continue helping public and private sector organizations convert vaccines into vaccines effectively. By connecting workflows across organizations and systems, we are empowering more effective vaccine delivery, administration and monitoring.

Removing barriers to getting vaccines quickly to those who need them will be critical as fall and winter flu season approaches and many countries grapple with rising COVID cases.

The global economy is recovering at the fastest pace in 80 years, and organizations across industries are investing in digital transformation to unlock new levels of innovation, agility and productivity to adapt to this new economy.

ServiceNow prides itself on being in lockstep with its customers every step of the way, ensuring their work continues wherever or how they go – in the office, in the hospital, at the construction site, at home or on the go. is flow.

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