New ServiceNow platform can help companies facing mixed work challenges

ServiceNow has announced its version of Now Platform Rome, offering hundreds of innovations to help organizations adapt to the age of mixed work.

ServiceNow has a customer base that accounts for nearly 80% of the Fortune 500. The company said that as the global economy expands at its strongest post-recession rate in 80 years, the Now Platform Rome version will provide organizations with the tools needed to create agile working environments and provide new customer and employee experiences. The latest platform version brings many new artificial intelligence and automation features, enabling IT teams to adapt to new working methods.

Chirantan “CJ” Desai, Chief Product and Engineering Officer of ServiceNow, said: “The rapid start of hybrid work has accelerated the need for digitalization and has forever changed the business model of the 21st century.”

“Our customers need digital platforms that enable seamless and engaging employee and customer experiences in any environment to help them stay agile, flexible, and efficient. With our latest version, ServiceNow is creating workflow solutions to help businesses Grasp important working moments economically in the new working environment.”

“In the Rome version, new employee-centric solutions are provided through a unified employee experience platform, enabling organizations to create simple and engaging employee experiences from anywhere, so employees can browse important work moments with ease and confidence,” He said.

Some new Now Platform solutions include:

• Staff Center: This is a digital command center for a mixed workforce. It provides employees with a single connection interface that can quickly find personalized information, complete tasks, get help, and request services across departments (including IT, human resources, facilities, procurement, and law). Organizations can organize information and services into dynamic and personalized themed pages so that employees can find information more easily. The employee center will also be integrated with Microsoft Teams.
• Employee journey management: This feature provides a connected experience for cross-departmental journeys such as onboarding, job transition, and leaving. It also enables HR teams and managers to personalize resources, plans, and requirements on the same platform.

ServiceNow said that in today’s increasingly challenging talent environment, 3.6 million Americans quit their jobs in May 2021 alone, and fatigue may be a factor in quitting. It said that digital transformation is no longer just a driving force for growth and productivity. It is necessary to help employees find a better balance in a mixed work environment and allow them to maintain creativity, productivity and participation.

“In the process of transitioning to mixed work, the mission of the organization is to make the overall employee experience efficient, frictionless, and collaborative, which in turn will stimulate increased participation and productivity,” IDC Vice President and Chief Information Officer, Suite Tech Agenda Lead said, Phil Carter.

“Simplifying the employee experience is critical to achieving this goal, ensuring that employees can access work solutions in one place, anywhere, and in multiple ways. We expect ServiceNow’s new solution will provide employees with more resources and Their lives are easier. A new era of work.”

The shift to mixed work, coupled with an ever-expanding talent shortage, is accelerating the automation of the entire enterprise. ServiceNow said that for companies in the 21st century, large-scale automation will be essential to reduce the burden on employees to manage mundane tasks and enable them to focus on projects that drive business value.