New software: ServiceNow hopes to attract the finance department

Deloitte and ServiceNow hope to develop new products and solutions on the Now platform to help mutual customers digitize their operational processes. Customers should be able to obtain industry knowledge and intellectual property from Deloitte, and be able to use its best practices when implementing software in various industries. Deloitte’s current focus is on government, telecommunications companies, media and high-tech companies, banks, energy, healthcare and manufacturing.

IT services and consulting companies will also become “leading release partners” for the newly launched Finance Operations Management products. This is a set of applications based on ServiceNow’s workflow and platform functions, specifically for the company’s financial department. The first specific solution “Financial Settlement Automation” aims to help finance and accounting teams digitize their work processes and reduce the risks in financial settlement.

ServiceNow lists PayPal as a pilot customer: e-payment experts will benefit from simplification, greater transparency and better control options. PayPal Chief Accounting Officer Aaron Anderson (Aaron Anderson) is grateful: ServiceNow will undoubtedly have a significant impact on the finance department of all industries.

Google is now also a strategic partner of ServiceNow. The background is a trend recognized by ServiceNow and Google that even in a hybrid cloud world, companies want to control their IT services. Therefore, ServiceNow will integrate its “IT Operation Management” (ITOM) with Google’s cloud infrastructure so that Google customers can manage their Google services through ServiceNow products in addition to using traditional IT processes.

In the second phase of cooperation planned to begin in the summer of 2019, partners hope to focus on governance and cost management of all aspects of cloud services. Then there will be deployment guides-planned support for Google Deployment Manager (GDM)-and self-service provision. Pablo Stern, senior vice president of ServiceNow, believes that this cooperation will help Google customers optimize costs and use Google’s infrastructure more intelligently.

In the long run, ServiceNow also hopes to combine Google’s AI services with its own products to optimize digital workflows, which will greatly improve the efficiency of operational processes. For example, ServiceNow’s ITSM system will use Google Cloud’s “AutoML Translation” translation service to dynamically translate user input into the preferred language of IT service providers, thereby expanding IT support globally through real-time language translation. This feature should be available in the fall of 2019. Later, Google’s AI and machine learning functions will also be used in the field of document, language and image processing.