NovelVox, a market leader in the contact center industry, recently launched HubSpot CTI Connectors for Cisco Finesse and Avaya Contact Centers. The connectors will allow Cisco and Avaya contact center agents to handle calls from within HubSpot CRM, saving them from unnecessary screen toggling.
CTI’s unified interface with embedded phone controls and powerful agent productivity features is intended to improve the agent experience while personalizing the customer interaction experience.
NovelVox’s CTI integration library covers the leading CRM, CSM, and Ticketing applications: Salesforce, ServiceNow, Zendesk, Freshdesk, MS Dynamics, Epic, and Oracle Service Cloud. The company is excited to announce the addition of HubSpot CRM to this integration library and looks forward to discovering exciting opportunities and experiences for the CC industry.
Some notable features of the HubSpot CTI Connector:
- Embedded CTI interface within HubSpot CRM
- Cisco and Avaya equip phone controls and actions
- Click to dial, Screen Pop, and more to improve agent productivity
- Agent and team Performance Statistics
- Reporting and Tracking actions for Supervisors
- Automatic call logs
- Custom CRM workflows
NovelVox CEO Amit Gandhi said, “Having to use multiple disparate applications while handling live calls is painful for agents, and as a global contact center solutions provider, we fully understand this. Our CTI connectors save agents from such manual effort by not only connecting a CRM to a CC telephony system, but also providing a CTI interface with advanced agent controls and actions. We are very pleased to announce HubSpot as another CRM joining our CTI integration library and look forward to building a more advanced, tech-driven solution stack with each release”
About NovelVox
NovelVox delivers key contact center solutions such as unified agent desktops and wallboards for Cisco, Avaya, Genesys, Amazon Connect, Webex CC, etc. NovelVox solutions for customer engagement empower clients to deliver innovative CX across channels. Their AI-powered customer engagement platforms – CXInfinity, Chatbot – InfiBot, Live chat, Voicebot, Video chat, and Co-Browse transform customer engagement into a connected and engaging experience.
Visit https://www.novelvox.com/