Now Quebec platform, spazio ai workflow “low code” »inno3

The proposal is constantly evolving Serve immediately One platform to create and manage i Digital workflow, Is also based on Rapid application development. The goal Platform now Is actually allowed Business process transformation exist Digital workflow So as to provide a better experience for employees and end customers.The platform also allows you to pass Rapid development of new applications Use development tools that do not require the use of code to model the workflow (according to the model Low code electronic No code).

because of this, “Simplify complexity” In fact, it has become the company’s mantra, at least every six months, with the release of a new version. Platform now. Quebec Be the last of these and follow Now platform Paris, Last September.The company today serves more than 80% of the organizations in the ranking Fortune 500 And calculate approximately 6,900 customers worldwide Who has started a project-based project Platform cloud From Serve immediately With the help of a distant place 1,500 partners worldwide. The subscription renewal rate is as high as 99%, and the number of subscriptions has increased by 30% year-on-year. Serve immediately Invoice today US$4.5 billion. The results related to the “young age” of the company (founded in 2004) should also be considered.

Platform Now Quebec

So as to outline the distinctive features Now the platform, And the new “home version” Quebec, Chris Pope, VP of Innovation at ServiceNow: “Connecting people, functions, systems and processes to promote innovation, increase agility, and release productivity is the hallmark of every release Now the platform.

We define it as a “platform in a platform” because it is based on Single data model and single architecture, Actually allow Workflow integration- Whether it is labor-related IT or customer-related—and the ability to communicate and “connect” with assets used for customer service, sales, marketing, Erp, finance, and human resources through the most commonly used systems at the infrastructure level And manage modern supply chain“.

Especially about Quebec, Serve immediately Further refines the possibilities Work quickly and develop workflow-related applications and templates, rely on Creator workflow And by proposing an end-to-end low-code experience Application Engine Studio electronic App Engine template On the one hand, you can save time, so you can go online quickly, on the other hand, you can determine the possibility of reusing the solution and better collaboration between them Business line e IT.

Possible in practice Quickly create apps that can be used on the most commonly used devices to increase productivity, So there are also smartphones, tablets and smart watches, Reduce complexity And propose “Consistent and simplified user experience, but with a high degree of scalability-thanks to Possibility to reuse blocks Available-and as secure as possible in the enterprise environment as needed, so as to protect the quality and capability of the application’s integration with AI and ML-based analysis resources and performance”.

De facto proposal Let everyone contribute to innovation and Digitizing Having a complete set of tools is of course suitable for accelerating the work of developers, but also for people who are not familiar with coding.Possible in practice Generate and provide a mobile-first experience Use intuitive design tools, and most importantly, no coding is required.

according to pope, Quebec Marks an important step forward in many areas, but Especially three Relatives should be reported “all’Process Optimization, of On-site staff And the possibility of quickly integrating proposals Engagement Messenger” Among them, in the solution Customer service management, Simplifies the possibility of integration on third-party portals for quick access to document resources, service catalogs, Virtual agent and service Live chat And it can allow users to make temporary appointments for support or services.

Tools usedProcess Optimization Getting better now Quebec Enable IT and customer service organizations to visually create and improve push work process And proactively identify and avoid process bottlenecks to speed up problem resolution.
about Workforce optimization now Quebec Provide a IT manager’s space And customer service to help organizations optimize productivity.this is possible Monitor agent productivity, Workload and Performance Real-time display on multiple channels. Quebec Therefore, it has new possibilities and automation, such as Identify bottlenecks in the process, Or suggest further automation and better management On-site labor dispatch, Also related to the signed SLA.

with Quebec, Serve immediately It also highlights the value of the acquisition Loom system (January 2020) Proposal for the region IT operation managementSpecifically, it is to graft log data analysis capabilities with application log data analysis capabilities to increase the so-called “Digital Resilience” In the field Integrated operator And in the analysis, it changed from a passive attitude to an active attitude.The focus is Meet the needs of companies in various verticals It also affects the development route Platform now, In this particular case, by improving the agility of the department’s workflow telecommunications electronic Financial Services.

last but not least, Platform Now Quebec Marks a series of steps forward in dealing with one of the most popular departments in recent months, namely New way of working (Even mixed) and the experience of on-site staff, no matter where they are.It’s about Reduce the complexity of the overall organization Also let the possibility of cooperation start horizontally, horizontally transparent Get an omnichannel experience even on mobile devices And possibility Benefit from efficient services without creating friction when using the services of workplace service providers.

For example, consider using services that can be integrated into the company’s workflow, such as room reservations, badge management, facilities, and pickup services. General request Allows you to collaborate and transfer pending work orders between departments, allowing employees to understand the status of their requests so that they can focus on their tasks.

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