Nutanix and ServiceNow collaborate to simplify IT operations during the crisis

Nutanix announced that it has expanded its integrated partnership with ServiceNow to simplify IT operations during the COVID-19 crisis.

In addition to the expansion, the company also announced new features of Nutanix Calm, which is its application automation and management solution for DevOps.

Nutanix said: “Because customers want to simplify their IT operations and costs during this global crisis, these new features will help customers simplify and automate infrastructure, application and cloud management.”

Nutanix Chief Technology Officer Rajiv Mirani explained: “Because the IT team is focused on providing remote working solutions, sometimes they will struggle to provide broader support for the business because of time and resource constraints.”

“The enhanced integration with ServiceNow and the broader Nutanix automation solution suite will allow IT teams to reduce the time spent on day-to-day management of cloud infrastructure and applications, so they can focus on supporting business priorities,” He said.

Mirani said that despite cost savings and increased speed through automated repetitive operations, manual processes are still the norm in the IT field. It is estimated that by 2024, organizations will combine super-automation technology with redesigned operating procedures to reduce operating costs by 30%. This transformation may be accelerated in response to the current global situation.

A survey by PricewaterhouseCoopers shows that 62% of organizations are considering cost control, while 54% of organizations are worried about the potential or significant impact of the global pandemic on business operations.

Mirani said: “Nutanix aims to simplify automation and make it easier for IT professionals at all levels to use it.”

“With Nutanix, IT specialists will be able to simply set up triggers and automated actions to simplify daily operations. Integration with leading automation solutions such as ServiceNow allows Nutanix customers to further simplify the cloud by integrating with existing IT tickets And application management system to simplify the workflow,” he explained.

“Through these latest product enhancements, Nutanix aims to significantly expand the suite of automation and cost management advantages for customers.”

In order to further support the IT team, Nutanix announced enhanced integration and product features to simplify operations. especially:

• Simplified DevOps: Nutanix Calm 3.0 will provide expanded functionality and enhanced ServiceNow integration. Customers can now use ServiceNow’s approval process and review capabilities to automate their application lifecycle, including upgrades, patches, extensions, and more. They can also improve their security status by maintaining passwords in the central CyberArk vault, which is especially important for government and corporate customers. In addition to enhanced integration, Calm 3.0 also enables DevOps teams to easily automate workloads in an organization’s hybrid cloud infrastructure, and provides infrastructure as code (IaC) with Python-based domain-specific language (DSL) capabilities to write Calm blueprint. Calm DSL provides all the rich functions of Calm UI, but there is an additional benefit, that is, the human-readable version control code can handle even the most complex applications.
• Simplified infrastructure management: Building on the previously announced integration with ServiceNow, Nutanix Prism Pro customers can now respond to alerts and events directly in their ServiceNow portal. For example, customers can not only track infrastructure shortages or problems through tickets automatically created in ServiceNow, but they can also resolve them in the ticket system. Adding third-party applications to trigger automation can help customers create end-to-end IT service management processes.
• Simplified cloud governance and cost optimization: The enhanced integration with ServiceNow will enable customers to simplify cost optimization and security practices, just as their reliance on public clouds is increasing. For example, they will be able to limit unexpected public cloud use, which usually leads to substantial budget overruns. Using this solution, customers will be able to automatically create tickets based on cost-saving recommendations and security breach alerts and assign them to the appropriate owners, thereby being able to automatically introduce Nutanix Xi Beam’s cost and security optimization recommendations into existing ServiceNow workflows .

Customers can now use the extended ServiceNow integration. Calm 3.0 is currently being developed.