Nutanix enhanced its support for ServiceNow by using the latest version of Calm application automation and management tools and its Prism Pro monitoring software. The company said the update enables joint customers to reduce IT infrastructure service management costs and simplify processes and procedures.
Nutanix CTO Rajiv Mirani said in a statement: “The enhanced integration with ServiceNow and a broader suite of Nutanix automation solutions will enable IT teams to reduce the time spent on day-to-day cloud management. Infrastructure and applications, so they can Focus on supporting business priorities.”
The first Nutanix-ServiceNow integration was announced in October 2019. ServiceNow will automatically discover Nutanix system data: HCI clusters, individual hosts, virtual machine (VM) instances, storage pools, configuration parameters and application-centric metrics. ServiceNow users can configure, manage and extend applications through the Nutanix Calm blueprint.
With Nutanix Calm 3.0, mutual customers can use ServiceNow’s approval process and review capabilities to automate application lifecycle events such as upgrades, patches, and extensions. The password can be maintained in the central CyberArc vault through CyberArc-ServiceNow integration.
Users of the Nutanix Prism Pro management tool can now access and respond to alerts and events directly in its ServiceNow portal. They can track infrastructure issues through tickets automatically created in ServiceNow and resolve them in this ticket system.
Joint customers will be able to restrict unexpected public cloud use. They can incorporate Nutanix cost and security optimization recommendations into existing ServiceNow workflows by automatically creating tickets (based on cost-saving recommendations and security breach alerts) and assign them to the appropriate owners.
Calm 3.0 uses a Python-based domain-specific language (DSL) to add functionality to configure the infrastructure as code (IaC) to write Calm blueprints. Calm DSL has the same functions as Calm UI, but is a human-readable version control code that can handle most complex applications.
Nutanix said the extended ServiceNow integration is available to customers. Calm 3.0 is currently being developed.
competition
Nutanix aims to make it easier for ServiceNow customers to use its hyper-converged system product portfolio than competitors’ products. Since ServiceNow is used by three-quarters of the Fortune 500 companies and occupies Gartner’s 2019 Magic Quadrant for IT Service Management, the stakes are high. The message is that if customers use ServiceNow and want to use the HCI system, they should buy Nutanix immediately.
Dell EMC has OpenManage integration that allows ServiceNow users to monitor and manage their PowerEdge server infrastructure in the ServiceNow console. There does not appear to be a specific VxRail integration with ServiceNow.
Cisco’s HyperFlex HCI is managed by Cisco’s InterSight (a SaaS infrastructure management tool). There is a ServiceNow ITSM (IT Service Management) plug-in for InterSight, which provides inventory synchronization and event management. This means that HyperFlex events can be handled through ServiceNow.
HPE’s OneView is the predecessor of InfoSight, integrated with ServiceNow in 2016. It synchronizes hardware catalog entries across platforms, tracks hardware physical events in both directions, and displays these events as service tickets in the ServiceNow workflow. Blocks and files Understand that InfoSight has inherited this function.
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