Operational resilience of the energy sector

A mature operational resilience plan is essential for all organizations, especially for organizations where a service interruption may have a huge impact on personnel. The risks of energy threats—including human and technological factors—are as many as any other sector. Any interruption may result in power supply interruption or insufficient power supply, which may cause varying degrees of damage or difficulty, from power interruption to loss of life. Understanding threats, developing solutions, and using technology to give us an advantage provides us with the best opportunity to mitigate or recover from interruptions.

In a recent Ask the Expert video, Michael DeLoach, a solution consultant for Iceberg Networks, explained this aspect of operational flexibility as:

“…Organizations can continue to provide services to their customers and provide reliable energy sources such as electricity and natural gas; and by predicting, recovering and adapting to these events, they can protect their employees in the face of operational incidents. This means being able to treat these based on their severity. Classify incidents and make plans, preferably a plan that has been tested to recover from these incidents. Where is this Serve immediately It can help these organizations manage these plans and ensure their effectiveness. “

ServiceNow enables energy and utility companies to:

Improve operational excellence and resilience

With ServiceNow’s future-oriented digital platform, you will achieve a fully integrated ecosystem that unites isolated legacy systems to achieve real-time visibility across organizational boundaries, enabling you to better analyze operations for continuous improvement .

Excellent performance in security and compliance

Having real-time reports, alerts, and dashboards is the key to staying ahead when threats arise. As network security issues continue to increase, it is important to be prepared to predict and respond to these issues faster and more effectively.

Improve customer and employee experience

ServiceNow enables you to provide proactive customer care and service assurance by automating key processes and workflows, which not only improves the customer experience, but also significantly reduces the burden on the contact center.

For more information, listen to the information discussion presented by Mitch Blackburn of ServiceNow and Michael DeLoach of Iceberg Networks. The webinar reviewed the gaps in energy sector regulations and explained:

• How an organization can minimize risks or avoid operational disruption through a mature operational resilience plan.
• How to determine the priority of which vulnerabilities constitute the greatest threat, and how to determine the priority and plan to fix it.
• How to solve the compliance barriers brought by the new regulations to compensate for these security vulnerabilities.
• How ServiceNow bridges the risk and safety gaps of digital operation technology (OT) equipment.

If you want to speak directly with one of our experts, please contact us to learn how Iceberg can help you improve your operational flexibility plan.

The post-operational resilience of the energy sector first appeared on Iceberg Networks.

*** This is a joint blog of the Risk Intelligence Academy-Iceberg Networks’ security blog network written by Meaghan O’brien. Read the original text: https://icebergnetworks.com/operational-resilience-in-the-energy-sector/?utm_source=rss&utm_medium=rss&utm_campaign=operational-resilience-in-the-energy-sector