Optimizing IT operations and costs: Nutanix expands integration with ServiceNow

Enterprise cloud computing experts are using solutions from the leading digital workflow provider ServiceNow to extend the integration of their products. Nutanix also announced the new capabilities of Nutanix Calm, its application automation and DevOps management solution.

“The IT team is busy providing remote office solutions, which is wasting time and other available resources. Therefore, Markus Pleier, Director of System Engineering at Nutanix Central Europe, explained that sometimes it is difficult for them to provide support for a wider business. With the increasing integration of automation solutions, IT teams have more opportunities to reduce the time required for routine management of cloud infrastructure and applications. This allows them to better focus on supporting business priorities. ”

Although the automation of repetitive processes has the potential to reduce costs and improve performance, manual processes are still the norm in the IT field. However, according to calculations, by 2024, the combination of advanced automation technology and redesigned operating processes will reduce operating costs by 30%. Given the current situation, this development may accelerate globally. A survey by PricewaterhouseCoopers shows that 62% of companies try to control their costs, while 54% of companies are concerned about the impact or actual impact of the global pandemic on their operations.

Nutanix aims to simplify automation projects and enable IT professionals of all levels to benefit from a higher level of automation. With Nutanix, IT experts will be able to easily set triggers and define automated actions to simplify daily operational tasks. Integration with leading automation solutions (such as ServiceNow) enables Nutanix customers to streamline their workflow by embedding their existing IT ticketing system into the management, thereby further simplifying their cloud and application management. With recent product enhancements, Nutanix aims to increase customer benefits through automation and cost control.

In order to give IT teams more options, Nutanix announced enhanced integration and new product features to simplify IT operations. These include in particular:

• Simplified DevOps: Version 3.0 of Nutanix Calm provides extended functions and a deeper integration with ServiceNow. Customers can automate different steps in the life cycle of their applications, including upgrades, patches, extensions, etc., and at the same time benefit from the features in ServiceNow for approval process and review. You can also store passwords in a central CyberArc safe, thereby increasing the level of security, which is especially important for customers in the public sector or large customer groups. In addition to deep integration, the Calm 3.0 DevOps team can easily automate the workload in the company’s hybrid cloud infrastructure and use Calm blueprints written in domain-specific languages ​​to configure the infrastructure or DSL by code. Calm DSL provides the same rich features as the Calm UI user interface, but has the additional benefit of human-readable code, which is version controlled and can handle even the most complex applications.

• Simplified infrastructure management: Based on the approved integration with ServiceNow, Nutanix Prism Pro customers can react to alerts and events directly in their ServiceNow portal. Not only can you use tickets automatically created in ServiceNow to track infrastructure bottlenecks or incidents, but you can also process them in the ticket system until the case is closed. Using third-party applications to trigger automated processes can support customers in implementing end-to-end IT service management processes.

• Simplified cloud governance and cost optimization: Deeper integration with ServiceNow enables customers to rely more and more on public clouds, simplifying spending control and security routines. This allows you to limit unintentional use of public clouds, which often leads to significant budget overruns. With this solution, customers can automatically embed Nutanix Xi Beam’s recommendations on cost and safety optimization into existing ServiceNow workflows. To do this, they can automatically create tickets based on cost-saving recommendations or security breach warnings and assign them to the appropriate processors.

When Calm 3.0 is currently being developed, the extended ServiceNow integration is already available.

For more information about Nutanix solutions, please visit the company’s website.