Oracle integrates ServiceNow into its cloud infrastructure

Oracle announced the integration of ServiceNow into its Oracle cloud infrastructure.

Integration means that enterprise customers can access and manage OCI (Oracle Cloud Infrastructure) resources through their existing ServiceNow service portal and ITOM (ServiceNow IT Operations Management) visibility applications, which will provide them with a single dashboard to manage Their public cloud resources come from Oracle and other cloud providers.

This is a continuation of Oracle’s expansion of its cloud product portfolio, which includes 29 Oracle Cloud regions, Oracle Government Cloud and seven global Oracle-Microsoft Azure interconnect regions, and supports a hybrid cloud strategy.

Many companies are now using ServiceNow’s IT service management and IT operations management platform. Through this integration, these companies will be able to use ITOM Visibility to discover and manage OCI IaaS, PaaS, and CaaS resources like other cloud resources.

“Enterprise customers are increasingly turning to multi-cloud environments and need an easy way to manage all their cloud resources,” said Scott Twaddle, vice president of Oracle Cloud Infrastructure Products, Industries, and Partnerships.

“For all of our customers who use Oracle and other major cloud providers to run their critical business applications, this is a big step forward,” he said.

“Now customers can use their existing ServiceNow service portal to view and manage all their cloud resources, including Oracle.”

All Oracle Cloud discoverable cloud resources are now extracted and stored in the ServiceNow configuration management database repository, which can be used to monitor the availability of these resources for IT service, operations, and support level management.

In addition, the combination of CMDB (Configuration Management Database) content and ServiceNow’s AIOps (Artificial Intelligence for IT Operations) solution will enable customers to monitor workloads deployed in OCI and provide service context through label-based service mapping.

“Through this integration, ServiceNow and Oracle enable companies to seamlessly release the productivity of distributed teams to deliver products and services faster, gain strong business insights, and create great experiences for employees, no matter where they are. Department,” said Jeff Hausman, Operations Management and Data Foundation Manager, ServiceNow’s vice president and general manager.

“Combined customers using the Now platform and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and can use the power of artificial intelligence for active operations.”

Some customers, including Network Rail in the UK, said they see the prospect of integration.

“At Network Rail, we use ServiceNow to track our systems and assets, and we are very happy to see that we can observe our Oracle cloud infrastructure deployment,” said Iain Sear, Network Rails database and middleware infrastructure manager.

“We look forward to expanding our use of these two systems to serve our customers and operations teams.”