“Pandemic accelerates digital transformation”: ServiceNow. |

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In addition to talking about gadgets, one of the activities I do and am passionate about is to speak about digital transformation. In this regard, I spoke with Mauricio García Cepeda, General Manager of ServiceNow Mexico and Latin America.

If you don’t know her, it’s about A cloud platform that makes the world of work easier to work, easier for employees and the company Through digitization, automation and creation of digital groups.

According to what Mauricio told me, the organization is planning and arranging to return to the office, and They help them distribute, manage and even monitor vaccinations Avoid health problems in the company.

“Digital transformation is a way to reshape the way organizations work.”

This is guaranteed by ServiceNow.But he also warned What organizations are seeking is to provide a better experience for employees and their customers.

An important detail is that at the beginning of the Mexican pandemic, the company tried to provide work tools for home offices. A few months later, digital transformation became a project of the CEO, president, and executive team, not just a system. now, The adoption of digital services and digital transformation is growing exponentially, Which is also reflected on platforms such as ServiceNow.

“My competitors are the status quo; the same organization is afraid of change.”

Mauricio García mentioned that “in resisting change and continuing to do things as before, there is a difference between today’s leading organizations and those that are losing their market and will disappear.” So it’s important. Improve their workflow and experience for the company to avoid losing talent.

Although we have experienced all the difficulties due to covid-19, it is a challenge for them in the specific situation of the company. García Cepeda bluntly pointed out “Pandemic accelerates digital transformation”This enables all departments of the organization to support the technical field in order to implement digital transformation quickly and flexibly, and provide a better experience for customers and partners.

Finally, regarding how the organization has changed since the start of the confinement, Mauricio García Cepeda, General Manager of ServiceNow Mexico and Latin America, commented: “This organization, the company, is you, your employees, and access to all company information from your device. The company is turning to provide you with the best experience to continue to grow and improve efficiency, And focus on new talent and what these generations are looking for”.

If you are interested in learning more about transformation and digital transformation, You can contact me to discuss these and other topics with your audience.

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