ServiceNow acquires Passage AI. Passage AI provides a conversational AI platform based on deep learning models that can be trained to understand text in all major languages.
Through this acquisition, ServiceNow will acquire Passage AI technology. The company plans to use the American company’s technology to build support for all major languages in its Now platform and products, including ServiceNow virtual agents, service portals and workspaces.
Simplify the workflow
Debu Chatterjee, senior director of artificial intelligence engineering at ServiceNow, said: “When people can do things in their native language, work will be smoother.” Customer request. Passage AI’s technology allows us to realize our vision of promoting great employees-and accelerate the customer experience by providing a great workflow experience. ServiceNow is committed to making the workflow smoother in every major language.”
Passage AI was founded in 2016 by CEO Ravi N. Raj, CTO Madu Mathihalli and CTO Mitul Tiwari. ServiceNow expects to complete the acquisition by the end of the first quarter of 2020. Financial details have not been disclosed.
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