ScreenMeet is a typical example of our use of innovative technology partners to further enhance our simple and professional customer experience. Through the integration of ScreenMeet and Service Cloud, it can also be seamlessly used by our support engineers.
San Francisco (PRWEB)
September 22, 2021
ScreenMeet, a cloud-native, in-platform collaboration solution, today announced a Series B investment led by existing investor Aspenwood VC and new investor Salesforce Ventures. ScreenMeet provides video chat, screen sharing, remote support and co-browsing solutions built into the Salesforce and ServiceNow platforms. ScreenMeet provides a seamless user experience including single sign-on and data integration, so users do not need to leave Salesforce or ServiceNow to provide these enhanced services.
As the global pandemic has led to increasing demand for remote work and online sales and support activities, Series B financing has been completed. ScreenMeet’s collaboration product suite for contact center and IT service desk workflows continues to grow, and ScreenMeet’s revenue is expected to double this year.
Ben Lilienthal, CEO of ScreenMeet, said: “We are very proud of the progress and growth we have made over the past 18 months, even during the dramatic situation surrounding business operations during the pandemic. With more and more online businesses and companies Having to remotely support its employees and customers, we have seen the demand and demand for our solutions continue to grow. Let our two most strategic partners participate in this round of financing, further verifying that we can help Salesforce and ServiceNow The value that customers and their employees bring.”
Jim Roth, Executive Vice President of Customer Support at Salesforce, said: “ScreenMeet is a typical example of our use of innovative technology partners to further enhance our simple and professional customer experience. “Screen sharing is one way to help our customers in this digital-first world. Key function. Through the integration of ScreenMeet and Service Cloud, it can also be seamlessly used by our support engineers. “
Lars Leckie, Managing Director of Aspenwood VC, said: “We are very happy to support ScreenMeet’s sales, service and support collaboration category. We have been following this company for many years and look forward to supporting their current and future growth.”
About ScreenMeet
ScreenMeet was founded in 2015 by online conference and customer support veterans, and aims to build a new generation of cloud-based enterprise customer support tools and IT help desks for industry-leading global brands. For companies seeking to provide an excellent personal-to-personal customer support experience, ScreenMeet provides specially built support software that integrates with CRM, CSM, and ITSM platforms that use the latest cloud technologies. For more information, please visit http://www.screenmeet.com.
About Salesforce Ventures
Salesforce Ventures is Salesforce’s global investment arm, focusing on working with the most ambitious enterprise technology companies at every stage. Since 2009, Salesforce Ventures has invested more than $3 billion in more than 400 leading companies, including Auth0, Databricks, DocuSign, Guild Education, Hopin, monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, Twilio, and Zoom . Salesforce Ventures provides portfolio companies with unparalleled access to Salesforce (one of the world’s fastest-growing enterprise software companies), including strategic consulting, customer introductions, and the most powerful cloud ecosystem. Salesforce Ventures has invested in more than 25 countries/regions and has offices around the world, including San Francisco, Irvine, New York, London, Tokyo, and Sydney. Follow @SalesforceVC and learn more on salesforce.com/ventures.
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