Service management can now also be performed from the T-Systems cloud

The ServiceNow solution is provided in the trustee model, where T-Systems provides the complete operation of the service. It works in a similar way to the Microsoft cloud products provided by the German company for Germany.

T-Systems provides automation and digitization of business processes from the cloud. The service management of professional ServiceNow can be provided as a SaaS solution through Telekom cloud. Through the delivery of Telekom, users from highly regulated industries or with high compliance requirements can also use the service.

ServiceNow specializes in digital processes within companies. This automation ranges from providing IT for individual employees to personnel management and legal review of contracts.

For example, the so-called onboarding of new employees can be digitized and automated by integrating various processes. This not only makes the process more efficient, but also more user-friendly.

ServiceNow includes all the basic components of databases, analysis and reporting tools, and security functions. All connected systems and processes are displayed transparently on the self-service portal. Users can access the portal through desktop and mobile workstations.

In addition to integrating existing systems, the solution can also be used as a platform as a service, as the basis for self-developed service applications.

Since the service from the German cloud is provided by T-Systems, large companies with high compliance requirements (such as insurance companies, banks or health insurance ) You can also use it.

Like the operation of Microsoft Azure Germany, T-Systems took over all operations of the service. ServiceNow cannot access customer data. T-Systems also provides solution management and support entirely from Germany.

As a ServiceNow user, companies usually start with IT service management or IT operations management. Nevertheless, the platform can also act as a comprehensive control center for internal and external service requests throughout the value chain.

You can use ServiceNow to map customer service management, marketing, or cross-departmental issues such as security operations, governance, risk and compliance (GRC) or building and asset management. T-Systems will also showcase partner solutions with ServiceNow at CeBIT.