ServiceNow: A new strategy for vertical solutions

ServiceNow announced a new strategy for vertical solutions designed to support the company’s digital transformation and create value. ServiceNow will initially focus on developing solutions for the banking and telecommunications industries, and will work with strategic partners to deploy solutions and integrate them into customer environments and infrastructure.

“Every company wants to provide a wealth of experience to drive and influence customer loyalty, while building strong employee engagement.” He has announced Bill McDermott, ServiceNow President and CEO “. Companies in every industry choose ServiceNow to transform their business, release productivity and support innovation. By creating specific solutions for the industry and distributing them through a partner-led model, we can respond to the vertical market when companies want to transform their business. The unique challenges faced..

The new ServiceNow solution for the banking industry will simplify mid- and back-office operations and help banks develop at the speed of digital business, providing a seamless customer experience across the company, thereby increasing customer loyalty. On the other hand, new telecommunications solutions will align customer service and service assurance, thereby changing the way communication service providers provide excellent customer experience, because they can predict problems and proactively solve them, so as to solve the problem to the greatest extent. Availability and quality of services.

Expand partnership with Deloitte and Accenture

ServiceNow has expanded its partnerships with Deloitte and Accenture to meet the challenges of vertical industries.Deloitte will become “Leading Release” partners The ServiceNow solution specifically for the banking industry will work with ServiceNow to implement new workflows that will change the way banks operate. It was announced at the 2019 Knowledge Year Conference that Deloitte has become the chief launch partner of the ServiceNow Finance Close Automation solution.

“Our financial customers want to use technology to improve customer experience, especially banks need to transform back-office operations to achieve this goal as soon as possible.” affermato Brian Johnston, head of the financial services industry and head of Deloitte Consulting LLC. “As part of our strategic partnership with ServiceNow, we will combine industry-related expertise with their smart, intuitive cloud platform to provide solutions that can help our financial customers achieve digital business speed.”

Accenture will become a “leading company” Partners dedicated to solutions for the telecommunications market will help companies drive digital transformation through specially designed workflows. Accenture will support the ServiceNow product roadmap and create telecommunications-specific digital workflows. Its goal is to provide a wealth of experience to support software-defined networks, which is essential for enabling new 5G connected services.

“5G is the top priority of service providers and the most important investment. Therefore, service providers are seeking a competitive advantage by achieving greater agility and scalability in a modern cloud-first world.” HAnnounce Peters SuhHead of North American Communications Industry at Accenture. Through the ecosystem partnership with ServiceNow, we are best able to help companies improve solutions and support the transformation of the telecommunications industry. “

ServiceNow solutions for banking and telecommunications industries will be available 2020. The company plans to announce solutions for other markets, including manufacturing, healthcare, media and other markets.