ServiceNow Acquires Loom Systems for AIOps »inno3

This is a young Israeli startup Loom system, It has been in operation since 2014 and has been able to start from Jerusalem Venture Capital Partners (Jvp) Also convinced investors of Flint Capital, Global Brain and Mellon Capital with its technology AI-based IT operation and maintenance analysis. Now, for this reason, it also enters the viewfinder Serve immediately.

This acquisition will help Serve immediately Provide customers with better analysis tools to prevent and solve IT problems, and provide solutions to supplement the suggested IT service management electronic IT operation management Already in the company’s portfolio. ServiceNow uses additional AI in this way and the ability to analyze log data and metrics Loom system exist Own AIOps Enables you to automate repair activities and reduce the number of first-level IT incidents.

special, Loom system Favorite ability Analyze log data From cloud applications as well as local applications. This information can be used not only to highlight anomalies, but also to suggest corrections by providing simple suggestions for immediate application, and then generate automatic reports on the incident. This is because the startup’s software makes good use of machine learning algorithms for anomaly detection.

Tea of ​​the loom system, Gaby Menachem, Team members will join Serve immediately, But the financial terms of the agreement were not disclosed, and the agreement provides for the completion of operations by the end of the first quarter of this year.

same Menachem Comments on the operation: “By joining forces, we have a unique opportunity to bring together our legacy in this field arrive And features Integrated operator ServiceNow works with us to better solve needs”.

Process digitization is now seen as a must by the company, but it first affects the image of CIOs. They are asked to find ways to accelerate activities and provide functional solutions in various departments of the client company while keeping operating costs low. .The company Software Cloud EnterpriseDelivered in the SaaS model, it is one of the fastest growing companies today, with a year-on-year increase of 30% in the number of customers.

At the same time, the current acquisition is only the latest in a series of acquisitions that reflect ServiceNow’s strategic characteristics in the market since ServiceNow’s listing on the stock exchange (June 2012). Among them, we can mention Fairchild Resilient System, Specializing in disaster recovery, was another analytics startup last year, application, Allowing developers to analyze how users use their applications.Measures confirming the growth prospects determined by the idea of ​​continuously expanding the product portfolio, focusing on Platform now.

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