ServiceNow, through the acquisition of Loom Systems, gains more artificial intelligence in IT operations: ImpresaCity.it

Current service Signed an agreementAcquired Loom Systems, an Israeli company that provides artificial intelligence for the IT operations (AIOps) market. This will allow ServiceNow to extend the capabilities of AIOps and provide customers with greater visibility into digital operations, so that they can prevent and resolve IT-related issues before serious ones.

Acquired a young but strong Israeli company established in 2015, Enhance the artificial intelligence functions of ServiceNow, enhance the AI ​​and machine learning functions of the Now platform, especially in IT service management, ITSM and IT operation management, ITOM solutions; Enable you to reach a new level of providing a better experience for employees and customers.

“Today, IT departments cannot always meet performance requirements and keep up with the growing demand for new digital services“, pointed out Jeff Hausman, Vice President and General Manager of ServiceNow IT Operations Management. “By combining the log analysis capabilities of Loom Systems with the workflow automation and AIOps capabilities of Service Now, IT departments will increasingly be able to solve operational problems.“.

The acquisition without financial details may be completed End of first quarter 2020.

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