ServiceNow, agility and resilience: ImpresaCity.it

Be punctual as always.Exactly a year after the last major version of its Now Platform was released, Current service The latest version of “Paris” was launched in mid-September.

There is no doubt that self-introduction “New York”, the previous version of the digital workflow platform, This is a particularly important year for ServiceNow, which includes Bill McDermott, the new CEO directly from SAP, arrives in OctoberSince the beginning of this year, the entire world has notoriously faced the Covid-19 pandemic.

Exactly At the core of the new Paris-sounding release are tools to better manage the complex time that companies face after the coronavirus infection, This is the intention of ServiceNow”It will help the organization remain agile and resilient to continue to grow and increase productivity in the new normal economy“.

New scene

Introduce the functions of the new version of Now Platform, ServiceNow Senior Vice President and GM Emea Paul Smith, Chris Pope, Vice President of Innovation at ServiceNowIt is also based on today’s situation. According to IDC’s forecast, 45% of the world’s organizations are in recession, and 64% of the companies plan to adopt emerging technologies as soon as possible, while backward companies are most prone to this situation. Use new technology to get rid of emergencies.

In this new normal, Nearly 500% of Fortune 500 companies using the Now platform, ServiceNow is committed to providing solutions that can help companies with digital transformation, whether employees are still working remotely or planning to return to the site.

Functional workflow for silos

“C-Levels realized that in the modern fluid work environment that requires speed and agility, the architecture of the 20th century was too slow and too isolated.“, then he emphasized Filippo Giannelli, ServiceNow Italy Manager. “The advantage of ServiceNow is always to have a single architecture, a single data model and a native cloud platform, which provides the workflow required by the enterprise to bring excellent experience to employees and customers. The Paris version of Now Platform provides a smarter experience through artificial intelligence, greater flexibility and cost optimization.This provides the company with the conditions needed to succeed in the new normal economy“.

The basic idea is to make ServiceNow rich Use functional workflow to get rid of isolated logic, So as to form a unified operating model in all departments of the company, so that employees, especially all customers can improve their experience, which also has an advantage in productivity, this is also because he is passionate about it. Chris Pope“Behind every good experience is a well-designed workflow“.

New features

In detail, with the Paris release, ServiceNow has launched six new products and features that allow companies to use one platform each Quickly respond to business changes With a new workflow application, Improve productivity through integrated analytics and AI In each application, digitize and automate the work of the entire company; provide employees with Have the right experience everywhereIn the case of critical services, improve employee productivity and change the organization; improve customer loyalty through associated workflows, which enable you to effectively manage on-site work and organize flexible operations under unforeseen circumstances , And expand the function through the automatic self-service assistance system; finally Optimize IT productivity, Cost and resilience of modernization and automation with ITSM and AIOps, providing flexible operations and reducing software, hardware and cloud expenditures.

The new key products of the Paris version have been fully launched, including: Business continuity management, hardware asset management and legal service delivery. With the help of business continuity management, business flexibility can be realized by using the information in the Now Platform, so as to carry out new automated analysis of business impact, and to develop business continuity and crisis management plans. With hardware asset management, you can automate the life cycle of IT assets by tracking the economic, contract, and inventory details of equipment and hardware to make better decisions from purchase to supply. Finally, legal service delivery provides legal services with the visibility needed to make faster decisions and increase productivity by eliminating unnecessary emails and phone calls.

Please note that the following conclusions are reached: The irreplaceable role of partners, About what ServiceNow has today Integration with Microsoft and TwilioAnd introduced the new ServiceNow Service Graph Connector ProgramIt helps simplify internal processes by connecting old and new tools to prepare for new ways of working.

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