ServiceNow and Microsoft, this is the evolution of the partnership

Partnership between Current service E Microsoft Provide a better digital experience to meet employee needs.

On the occasion of Microsoft Ignite 2020, ServiceNow showed a new workflow integrated in-house Microsoft Team, This is attributed to faster and autonomous resolution of key issues, thereby improving employee productivity.

New features (available for some companies that have joined the Beta program) passed Platform now ServiceNow’s features are designed to increase productivity by improving collaboration efficiency and completing key tasks in Microsoft Teams.

New features mainly include the experience of new employees in Microsoft Teams. The company wants to provide employees with support for any tools and equipment they choose to use. By integrating ServiceNow natively into the team, employees can send requests, receive updates on ongoing requests, take action on notifications, chat with virtual agents for automatic help, and contact real-time agents when they cannot provide assistance. All of these will not leave Microsoft Teams.

Regarding the agent function in Microsoft Teams: Agents spend most of their time in ServiceNow IT service management, but they want to more easily use the collaboration function in Teams to communicate with employees and collaborate with other agents. Now, agents can use Notify to activate Teams customers to interact directly with colleagues, send important event updates to affected business parties, and directly chat with employees based on events or requests. When used with Teams’ new meeting extensions, the ServiceNow workflow enables agents to improve their work efficiency by resolving key events directly from within the Microsoft Teams meeting.

These updates follow the updates released by the Paris Now Now platform, which introduces extensive integration with Microsoft, which will help the company accelerate its digital transformation. Customers can use these integrations to: optimize the spending and use of hybrid cloud through Microsoft Azure’s support for ServiceNow Cloud Insights; use ServiceNow employee experience and Microsoft Azure Active Directory to facilitate onboarding; use ServiceNow software asset management and Microsoft Azure Active Directory Gain greater control and visibility in company assets.

In addition, the Microsoft Teams ServiceNow Virtual Agent Lite plug-in included in the Paris version provides a limited version of the IT service management virtual agent for standard customers, and provides three predefined dialogs for common IT support requests. These keyword-based conversations run in the web chat client and virtual agent messaging integration with Microsoft Teams.

“We help the company-Italian ServiceNow Director Filippo Giannelli said-to solve the most difficult challenges through digital transformation. We are looking for innovative ways to expand the relationship with the team, no matter where the employee is, we can improve engagement through workflow , Culture, collaboration and productivity.

Rajesh Jha, Microsoft’s executive vice president of “Experiences and Devices,” said that now more than ever, people need to stay connected and organized, no matter where they are. ServiceNow provides an end-to-end team experience that supports the new normal. For example, the extension of meetings makes it easier for you to interact with the ServiceNow platform, collaborate in group chats, events or meetings, and respond to events.”