ServiceNow deploys its IT management solution on Microsoft Azure to address the regulated sector in France

This is a press release from ServiceNow, announcing that it will deploy its IT management solution on Microsoft Azure in Singapore in January next year. This tells us that the new proposal will also be launched in France at the same time to address the highly regulated industry. Such as health, finance or administration.

Microsoft and ServiceNow jointly announced in 2019 to meet the needs of US federal services. Therefore, it should be pointed out that the SaaS ITSM platform managed by ServiceNow will first target French and Singaporean customers. The US and Australian federal agencies will eventually wait a few more months.

“Customers (including the public sector) have huge opportunities to use the power of the cloud to improve efficiency and responsiveness,” Microsoft CEO Satya Nadella (Satya Nadella) said in the 2019 announcement. “Our partnership combines ServiceNow’s expertise in digital workflows with our trusted cloud Azure, so customers can accelerate their digital transformation while meeting security and compliance needs.”

“This is a customer request, and we are particularly sensitive to the location of their data, especially in terms of health” Yesterday, I told our colleague from the computing world, Bruno Buffenoir, managing director of French ServiceNow. “It is important to provide an alternative to countries where demand is strong and we do not have a permanent data center, making it possible to rely on existing infrastructure and systems to meet these challenges.”

Regarding the existing infrastructure, we can cite the Health Data Hub hosted by Redmond, which allows researchers to access health data in France. As we know, in the eyes of the Secretary of State of CNIL and Digital CédricO, this is the custodian, and they want to return the data on French or failed European platforms. They worry that within the framework of the US Cloud Act, Microsoft will be The injunction from the intelligence service requires him to transfer the stored data to them And processed in the EU »This is especially in complete contradiction with GDPR.

If the State Council gives reasons, then new offers for regulated markets can at least seize the opportunity in the hexagonal blue sky.