ServiceNow Connected Operations connects IoT data to digital workflows

Current service He proposed Related operations, Connect to my new solution IoT data i Digital workflow ServiceNow, so that companies can monitor and manage critical infrastructure, and get greater benefits from IoT investments to create new business models.

IoT technology will connect more than 50 billion devices this year, but IoT data is only useful when used effectively. By directly introducing IoT data into the Now platform, companies can use a platform to verify the operating status and history of assets, which can provide valuable data to improve customer satisfaction and enable new sources of revenue.

Digitalization continues to change companies and organizations that must adopt new business models to survive. ServiceNow Connected Operations enables companies to transform operations, quickly respond to data and insights, and develop into a new product-as-a-service model.

Every critical issue that arises will automatically trigger an operation-related event and allow the team to take action to quickly resolve the issue in the following ways Customer service management workflow E Field service management. This eliminates the need to coordinate between multiple teams, which saves time and reduces the impact on customers and the company itself. With the Internet of Things and operational workflow in a single platform, companies can transform customer experience and improve customer satisfaction by enabling new business models.

As pointed out in the official instructions Jonathan Sparks, Vice President of ServiceNow IoT and Operations Products: «The Internet of Things has great potential for companies to transform operations, react to insights and develop into a product-as-a-service model. So far, IoT data is usually limited to isolated systems.Thanks to connected operations, companies can benefit from the full value of IoT data and solve problems before customers even notice it, thereby achieving new levels of growth and productivity».

Related operations include:

IoT Bridge: Transmit IoT data to Now Platform and monitor the infrastructure in different locations. It can communicate with IoT devices through standard IoT protocols such as MQTT and HTTP. It also has the ability to expand to support equipment and go hand-in-hand with IoT investments, allowing quick and easy connections to IoT infrastructure.

Internet of Things Rules Engine: The IoT Rule Builder allows users to create rules to ensure that the organization is notified of problems immediately.

Through a simple visual interface, users can quickly create rules without using any code.These rules are from ServiceNow Configuration Management Database (CMDB). Once IoT data is integrated into the IoT Bridge, the IoT Rule Engine will evaluate potential problem data in almost real time.

Operation event: IoT events are created when the IoT rule engine detects the severity, and one or more events can become operations-related events. With the help of digital workflows, teams can work together to develop action plans and resolve incidents.

Woflow: ServiceNow Connected Operations is integrated with customer service management and field service management, and can be coordinated across different teams in an intuitive workspace. In Connected Operations Workspace, teams can create proactive cases in ServiceNow customer service management and warn customers that they may be malfunctioning.In addition, through ServiceNow field service management, you can also remind field technicians who can read IoT data to solve problems