I am pleased to announce that ServiceNow has been named Winner with Distinction on CRM Watchlist 2022. The annual awards recognize organizations with high market impact over the past year that are well positioned to continue that trend over the next three years.
ServiceNow is the only vendor recognized for its mission and vision. We believe this validates our approach to go beyond customer engagement and bring together all parts of the organization to deliver fast, proactive, and transparent customer service.
This win is all the more exciting because it reinforces our commitment to make the world a better place for everyone. We do that by connecting departments and empowering teams to better meet customer needs and achieve long-term loyalty.
Recognizing customers where they are
Our vision is to help companies deliver an effortless customer experience. Companies know they are competing on experience, not on products. How customers achieve their desired results is important.
Providing a great experience is more than just being able to receive interactions across different communication channels. By integrating people, processes, and systems across departments into a single system of action, organizations can fulfill customer requests quickly and effortlessly.
With ServiceNow® Customer Service Management and related industry products, we help companies increase the customer experience from issue to resolution.
Customer innovation
7-Eleven uses Customer Service Management to deliver seamless experiences and maintain customer loyalty. The company adopted digital technologies to speed up resolution by creating a 7-Help customer help desk. It brings together 20 different help desks and gives customers and store franchises a platform to use for reporting issues and requesting services.
Customer Service Management’s omni-channel capabilities help 7-Eleven customers receive support when, where, and how they want it. Operational capabilities help ensure that the 7-Eleven organization works toward a model that proactively sees customer barriers while constantly improving.
Empowering a successful future
The demand for effortless customer experience will only increase in the coming years. Innovative companies are embracing the digital transformation to drive the best consumer-like experiences for both business customers and consumers.
When an organization is connected and united in the goal of better serving customers, good things happen.
Learn how Customer Service Management can help your organization deliver a seamless customer experience.
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