ServiceNow expands cooperation with IBM with AI solutions

ServiceNow and IBM are expanding their existing partnerships with new AI-based solutions. For example, the Watson AIOps application of Giant Blue is used to automatically discover problems in the customer’s IT environment.

The current extensive cooperation between the two companies will integrate the ServiceNow platform with IBM’s AI solution Watson AIOps. These Big Blue solutions are based on machine learning to detect IT problems. Consider network performance issues.

Feature

With the combined solutions, customers will soon be able to gain more understanding of the problems that arise in the IT environment. The solution uses the ServiceNow platform for this, because the platform is highly integrated into the entire business environment. This is because IT departments often use ServiceNow to handle all their daily management tasks and other work processes. Special ServiceNow features of the joint solution also include services such as ServiceNow ITSM and ServiceNow ITOM Visiblity.

Watson AIOps provides solutions for the detected problems. Big Blue’s AI solution analyzes ServiceNow data to create a basic behavior model that reflects the normal behavior of the customer’s IT environment. The AI ​​solution then discovers the problem by registering events that deviate from these basic behaviors.

save time

Both parties said that customers can use these smart solutions to mainly solve technical problems, thereby saving time. ServiceNow and IBM report that sometimes the time required for troubleshooting can increase by up to 60%. This means that downtime is reduced by 60%.

Cooperation

In the near future, IBM will provide more options in further collaboration, including providing advice, implementation and hosting services on the ServiceNow platform. ServiceNow will train IBM staff and will also deploy dedicated staff for the solution. In addition, the two parties jointly promote the solution. These services will be provided in the coming months.

tip: ServiceNow focuses on iPaaS through IntegrationHub and Flow Designer