ServiceNow expands Now Platform with new Paris version

[21/09/2020] ServiceNow announced the launch of the Paris platform, which aims to help organizations maintain agility and resilience in order to grow and increase productivity during the COVID economy. As mentioned earlier, with the help of ServiceNow workflow, people can work smarter and organizations can realize the value of their technology investments faster.

ServiceNow Product Manager Chirantan “CJ” Desai said: “Suite C realizes that the architecture of the 20th century is too slow and too isolated in today’s fast and agile work environment. “ServiceNow’s advantage has always been the architecture born in the cloud. Models and platforms that provide the workflow required by the company and the excellent experience that employees and customers expect. The launch of NowPlatform Paris provides smart AI experiences, flexible operations and the ability to optimize expenditures. Together, they provide businesses with the agility they need to help them thrive in the COVID economy. “

The executive pointed out that with the establishment of Paris, ServiceNow will launch six new products. these are:

• Business continuity management With the help of the environment in the ServiceNow platform, modern automated business impact analysis, business continuity plan development and crisis management have been introduced to achieve operational flexibility. Because operational disruptions are a persistent threat, resilient organizations need to anticipate these disruptions and develop action plans to minimize the impact and duration.
• Hardware asset management Automate the life cycle of IT assets by tracking the financial, contract and inventory details of hardware and equipment to make more informed decisions from purchase to disposal. “For a company to remain resilient in any economic environment, it is important to understand where the IT assets are, so the company can stick to it or have the ability to adjust when the time is right.“Desai pointed out.
• Legal service provision By eliminating manual e-mail and phone calls, it provides legal business with the visibility needed for rapid decision-making and increases productivity.

New solutions with industry partners

Desai said that along with strategic marketing partners Accenture’s telecommunications business and Deloitte’s retail banking business, the new ServiceNow products will force customers to increase business value.

• Financial Services Business Help banks connect front-end, middle and front-end equipment and systems Backstage Provide customers with faster service. Digitize basic workflows, such as payment and credit card operations, to increase efficiency.
• Telecom Service Management While providing service and operation organizations with an enhanced service platform and insight into customer health and conditions, it also provides customers with a more proactive experience and more flexible management services.
• Telecom network performance management Provide the network operation team with a unified view of the installation foundation, and be able to analyze, correlate and resolve events and alarms from multiple network monitoring platforms, so that the affected customers can be accurately identified and the resolution time is faster.

Telecom network performance management and telecom network performance management work together to effectively identify and solve network problems in all services, and at the same time proactively notify customers and establish closer ties between customers and care organizations.“Desai said.

The executive concluded by saying that ServiceNow is introducing integrations with Microsoft and Twilio partners, as well as the new ServiceNow Service Graph Connector program, which helps customers streamline internal processes by seamlessly connecting new and old tools to prepare for new methods. . work.

Chief Information Officer of Peru