Digital workflow company ServiceNow has appointed Jacqui Canney as its new chief human officer (CPO), who will be responsible for talent strategy, including employee experience, rewards, attraction, retention, development, and diversity and inclusion.
In addition to leading the organization’s global talent strategy, Canney is also responsible for providing strong thought leadership to ServiceNow customers. She will help them understand how the Now platform and the company’s employee workflow products create a positive employee experience, thereby maintaining the participation and productivity of the mixed workforce.
Canney joined ServiceNow from WPP, a creative transformation company, where she served as a global CPO, overseeing personnel, talent, rewards, recruitment, and leadership development strategies for more than 100,000 employees.
Canney’s previous positions include CPO at Wal-Mart and senior executive of global human resources at Accenture, where she built a 25-year career, during which the number of employees in the company increased from 21,000 to more than 300,000.
ServiceNow CEO Bill McDermott welcomed Canney to her new position. She said: “For thirty years, Jacqui has been at the forefront of solving large-scale and complex problems in various industries, from retail to professional services. Cutting-edge, uniquely fusion of first-class business strategy and forward-looking creativity.
“Talent is at the core of every great company. Winning as a team with the best talent in the world is at the core of ServiceNow. Jacqui will be an incredible asset.”
Canney said she was very happy to join the business and explained that the organization’s unparalleled platform and product innovation, talent and culture are very compelling.
She added: “I am very happy to join this team and help ServiceNow continue to make the world better for people.”
With more than 1,400 employees, ServiceNow is one of Fortune magazine’s “100 Best Companies to Work for” in 2021, and was recently selected on Glassdoor’s 2021 best CEO list.
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