US IT provider Servicenow is accelerating the pace of innovation. In addition to releasing new products and services every two years, it also updates the Now platform every two weeks. These products can help customers cope with the challenges posed by the corona crisis and achieve office returns.
Servicenow provides a cloud-based platform that enables customers to digitize and automate their operations. Consider the IT department, human resources, and end user workflow. This will increase the productivity of employees and the company, and optimize the customer experience for end users.
In recent years, the platform has been updated twice a year, always in the first and third quarters of each year. The Orlando version was released early this year, and the Paris version is scheduled to be released this fall. Quebec (Q1) and Rome (Q3) will be launched in 2021.
Covid-19-apps
Since the outbreak of the covid-19 virus, this American organization has greatly accelerated the pace of innovation. It releases a new update on the platform every two weeks. It specifically involves four customer service applications that can help companies deal with the corona crisis and related measures. Services must enable the organization to resume work safely and quickly.
For example, some applications can help customers keep them running. Considering crisis communication with employees, colleagues can point out when they were quarantined and gain insight into whether the infected employee has contacted other colleagues. Servicenow said that nearly 400 customers around the world are using these new services, including Uber, Coca-Cola’s European partners and North Carolina.
Innovation roadmap
Servicenow said that these “covid-19 applications” are updated every two weeks. For example, it has made location information accessible in the app based on customer requirements, enhanced security with new options, and added a new dashboard.
No end date has been set for the update of these apps. The organization stated that it will continue to do so based on customer needs.
#Servicenow #increases #update #rate #corona
More from Source