TeamViewer extends ServiceNow integration

TeamViewer announced new features for ServiceNow integration, which are available in the ServiceNow store. The integration has existed since 2016, and has been continuously expanding in terms of the depth and breadth of functions to simplify its IT management, especially for large organizations with complex corporate structures.

The TeamViewer remote support integrated with ServiceNow enables IT departments and support staff to better communicate with internal or external users, thereby increasing productivity and increasing customer satisfaction.

The integrated TeamViewer dashboard provides an effective way to manage multiple support requests at the same time and create detailed reports on TeamViewer usage. In addition, support staff can now access any device in the network connected to ServiceNow in either attended or unattended mode.

An overview of the most important changes:

• Use unattended mode to remotely control all devices managed in ServiceNow

• Automatically install many devices in large quantities for remote control via ServiceNow CMDB (Configuration Management Database)

• Use a new security profile to centrally control access rights, also suitable for unattended mode

• Automatically link CMDB devices in each ServiceNow task for fast “one-click” access (for example, in case of failure)

• Detailed central connection record

“Our customers can connect to various devices to solve problems within the ServiceNow platform. TeamViewer Business Development Executive Vice President Alfredo Patron said: “In the current expansion, you can also connect to the unattended mode with one click.

Authorized administrators can integrate with the entire ServiceNow company-wide TeamViewer in just a few steps, so that they can provide remote support for all types of managed end users and company endpoints directly from the ServiceNow dashboard. In order to be able to use this integration, the organization needs ServiceNow and a compatible TeamViewer license.