ServiceNow Japan announced the launch of the latest version of NowPlatform® “Paris”, which provides companies with a higher level of flexibility and flexibility under economic conditions affected by the spread of the new corona virus | News1st.jp

-Accelerate digital transformation by providing the Paris version of Now Platform, thereby strengthening corporate team, system and business collaboration-

ServiceNow Japan LLC (Headquarters: Minato-ku, Tokyo, Executive Officer and President: Masashi Murase, hereinafter referred to as ServiceNow Japan), which provides digital workflow solutions, has announced the launch of the latest version of Now Platform “Paris”.
By using Paris, companies can maintain agility and resilience even in an economic situation affected by the spread of the new corona virus, allowing them to achieve business growth and productivity gains. .. The workflow solutions provided by ServiceNow enable employees to work smarter and reduce the company’s time to gain value from technology investments.

In today’s economy, new coronavirus infections are widespread, exposing weaknesses in the existing value chain and requiring changes in work processes. Companies that strive to promote digital transformation and provide excellent experiences for customers, employees and partners to find new ways of working are abandoned by competitors.
According to a survey conducted by the US IDC, 45% of companies worldwide are currently facing deteriorating or depressed economic conditions, and 64% of companies plan to introduce new technologies as soon as possible. I know. Companies that are lagging behind in digitalization are often willing to accept new technologies to catch up. Currently, whether employees work remotely or eventually plan to return to work, more than 80% of Fortune 500 companies are using Now Platform. ServiceNow is committed to providing solutions that support the digital transformation of enterprises.

With the release of the “Paris” version, the following goals can be achieved on a single platform called Now Platform:

• Quickly respond to business changes through new workflows and applications, and improve productivity through the built-in analysis and AI functions of each application, while digitizing and automating the entire enterprise.
• By providing the best working style experience, no matter where the employee is, we will increase employee productivity and transform into an organization that can perform important tasks.
• Improve customer loyalty by linking workflows. By implementing workflow links, the company can effectively manage the operations of each site, organize highly flexible operations in unexpected situations, and automate self-service to achieve business capabilities. You will be able to expand the city.
• Optimize IT productivity, cost and flexibility, realize the modernization and automation of ITSM (IT service management) and AIOps (artificial intelligence for IT operations), and realize highly flexible system operations through software and hardware. , Reduce cloud costs.

The two main new products included in Now Platform “Paris” are:

• Business continuity management: Use the context in the ServiceNow platform to achieve flexible system operations through the latest automated business impact analysis (BIA), business continuity planning and crisis management. Since business interruption is a common threat, organizations can predict what may happen in order to effectively minimize its impact, thereby increasing resilience and reducing interruption time. , You need to make a feasible plan.
• Hardware asset management: Track hardware and equipment costs, contracts, and inventory details, automate the life cycle of IT assets, and make more informed decisions from purchase to disposal. In order for a company to cope with any economic environment, it is important to understand what IT assets are and where they are. In this way, the company can quickly change strategy and maintain business development when needed.

Enhancing the ServiceNow ecosystem with industry solutions
ServiceNow will begin to provide new solutions for the financial services and telecommunications industries (English version will be available. Japanese version has not yet been confirmed).
In this way, we support the creation of value at scale by transforming business operations according to the business habits and business needs of each company’s industry.

[金融服务业]

The Financial Services Operations Department enables retail banks to integrate front, middle and back office teams and systems to provide services to customers faster. In addition, we will digitize core workflows, such as payment and credit card applications, to simplify operations.

[用于电信行业]

• Telecom service management provides customers with a proactive experience and makes them more flexible in managing services. It also provides an enhanced service platform for customer service and operation organizations and an understanding of customer health, thereby reducing services and costs.
• Telecom network performance management provides a unified installation-based view for network operations teams, allowing them to analyze, correlate and resolve events and alarms across multiple network monitoring platforms. As a result, you can identify affected customers and reduce the time to resolve issues.

Telecommunication service management and telecommunication network performance management work together to effectively identify and solve cross-service network problems, proactively provide information to customers, and establish closer ties between customers and customer service organizations. Do it.

Offer period
ServiceNow’s Now platform “Paris” will be open to the public.

1 “Investigation on the Impact of IDC Expenditure on COVID-19” (conducted from June 4 to June 15), US IDC, June 2020, n = 880 (technical decision makers)

About ServiceNow
ServiceNow (NYSE:NOW) has created a new high-value-added work that only humans can complete. Our cloud-based platforms and solutions provide digital workflows that can create outstanding experiences and increase productivity for employees and businesses. For more information, please visit www.servicenow.co.jp/.
ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names and product names may be trademarks of their respective companies.