ServiceNow Japan announces that the latest version “Paris” helps increase the productivity of corona scraping: EnterpriseZine

ServiceNow Japan announced the latest version of Now Platform “Paris”.

With the release of “Paris”, the following goals can be achieved on a single platform called Now Platform.

• Quickly respond to business changes through new workflows and applications, and digitize and automate the operations of the entire enterprise, while increasing productivity through built-in analytics and AI functions in all applications
• Transform into an organization that can improve employee productivity and perform important tasks by providing the best work style experience, no matter where the employee is
• Improve customer loyalty by linking workflows. By implementing workflow links, the company can effectively manage the operations of each site, organize highly flexible operations in unexpected situations, and automate self-service to achieve business capabilities.Can expand the city
• Optimize IT productivity, cost and flexibility, realize the modernization and automation of ITSM (IT service management) and AIOps (artificial intelligence for IT operations), realize highly flexible system operation, software and hardware, and reduce cloud costs

Now Platform “Paris” contains two main new products

• Business Continuity Management: Use the latest automated business impact analysis (BIA), business continuity planning and crisis management using the context in the ServiceNow platform to achieve highly flexible system operations.
• Hardware asset management: Track hardware and equipment costs, contracts, and inventory details, automate the life cycle of IT assets, and make more informed purchase-to-disposal decisions.

Enhancing the ServiceNow ecosystem with industry solutions

ServiceNow has launched new solutions for the financial services industry and the telecommunications industry (English version will be available, Japanese version is not yet confirmed)

For the financial services industry

• The Financial Services Operations Department will enable retail banks to connect front-end, mid-end and back-end office teams and systems to serve customers faster. In addition, digitize core workflows (such as payment and credit card applications) to simplify operations.

For the telecommunications industry

• Telecom service management provides customers with a proactive experience and makes them more flexible in managing services. It also provides an enhanced service platform for customer service and operation organizations and an understanding of customer health, thereby reducing services and costs.
• Telecom network performance management provides a unified installation-based view for the network operations team so that it can analyze, correlate and resolve events and alarms across multiple network monitoring platforms.Accurately identify affected customers and reduce time to resolve issues