ServiceNow Japan announces the latest version of Now Platform® “Quebec” | ServiceNow Japan GK press release

ServiceNow Japan GK (Headquarters: Minato-ku, Tokyo, President: Masashi Murase, hereinafter referred to as ServiceNow Japan), which provides digital workflow solutions, today announced the launch of the latest version of the Now Platform “Quebec”. Users can take advantage of Quebec with enhanced native AI capabilities and new no-code and low-code application development solutions to quickly innovate and increase productivity, while reducing the time for value creation and providing an excellent experience. Now platforms are affected by the digital speed, agility, and flexibility that every company needs to create the jobs of the future, because companies fundamentally change the way they do business and accelerate DX. Achieved future flexibility).

More than 80% of Fortune 500 companies and thousands of organizations around the world want to protect revenue, maintain business continuity, ensure productivity and safety, and provide a great customer and employee experience. I am using the Now platform. Organizations want to provide long-term support for a distributed workforce, which requires a cross-functional workflow to provide customers and employees with a great experience. Today, corporate digital investment is at a record high. According to research firm IDC, by 2024, the total global DX investment is expected to exceed US$7.8 trillion (1).

Today, industry-leading companies and organizations such as Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, and St. Jude Children’s Research Hospital have accelerated their DX plans on the Now Platform to achieve innovation, agility, and productivity.

No-code/low-code workflow revolution
ServiceNow today added Creator workflow to its existing IT workflow, employee workflow, and customer workflow to help companies leverage its automation capabilities and quickly build applications for people with all technical skills.

Creator Workflows has ServiceNow’s no-code and low-code development solutions, App Engine and Integration Hub, which enable companies to transform traditional manual processes into modern digital workflows on a large scale. With the latest version of the Quebec Now platform, ServiceNow provides the following new applications in its Creator Workflows portfolio to help developers of all skill levels build workflow applications faster.

• Application Engine Studio: By providing an intuitive guided visual development environment, you can develop without code and low code, and even people with no coding experience can collaborate to build applications. This allows you to develop applications at scale and quickly.
• App Engine template: Teams can use pre-built workflow building blocks, allowing citizen developers to start building applications faster without having to start from scratch.

Building applications that contain no-code and low-code to adapt to a rapidly changing environment becomes strategic for companies. Research firm Gartner reports that “by 2024, low-code application development will account for more than 65% of total application development” (2).

With the global spread of the novel coronavirus, multiple organizations including St. Jude Children’s Research Hospital and the City of Los Angeles have end-to-end workflows that can provide critical life-saving services to patients and citizens on a large scale. We have used ServiceNow’s App Engine to build customizations.

With the release of Now Platform Quebec, ServiceNow can help organizations become more agile and adapt to new ways of working. With a single, unified platform and data model, customers can continuously monitor and optimize their business processes, proactively discover bottlenecks and avoid them. I can do it.
New applications include:

• Process Optimization: IT and customer service departments can intuitively create and improve processes that are the basis for workflow execution, while proactively identifying process bottlenecks and avoiding them to make them faster. You can solve the problem.
• Workforce optimization: Provide working space for IT and customer service managers to optimize the productivity of your organization. This workspace provides real-time monitoring of agent productivity, workload, and KPI across multiple channels, leading to a better customer experience.
• Engagement messenger: Extend self-service to third-party portals, realize artificial intelligence search, knowledge management, case and virtual agent interaction, and improve customer satisfaction.

Machine learning and native AI solutions that improve digital resilience and business productivity

With the release of Now Platform Quebec, organizations can improve work efficiency through powerful new native AI capabilities. Today, enterprises need rapid innovation and large-scale deployment, as well as digital solutions that ordinary users on the enterprise scale can use to improve the productivity of more distributed employees. Some new productivity-enhancing features include:

• ITOM predictive AIOps: You can predict problems and automate solutions before they occur.
• Virtual agent enhancement: Guided settings and topic suggestions can help you quickly create value and accelerate incident resolution through an AI-supported end-to-end conversation experience.
• Artificial Intelligence Search: Provide a consumer-level search experience for employees and customers, and obtain personalized, relevant and actionable information from service portals, mobile and virtual agent search windows​​.

These new features in the Quebec version are AI features realized through the acquisition of Loom Systems and Attivio. Customers can use advanced AI Ops features to keep their operations running smoothly, while gaining insight into digital operations to identify, fix, and minimize incidents before they occur. …In addition, the personalized results of artificial intelligence that even ordinary users can use will make their work smarter and faster.

Excellent employee experience that adapts to new ways of working
ServiceNow’s employee workflow helps employees quickly find solutions or respond to requests, from human resources and IT to law and facilities, and continuously provide an outstanding employee experience. In addition to using AI to provide a consumer-level search experience, the Quebec version will also enhance employee engagement and internal service management across the enterprise, including Universal Request and new legal service delivery to reduce costs. .
Universal Request allows the workplace management team to transfer tickets and collaborate between departments. Employees can receive notifications every time the status of a work order they apply for is updated, allowing them to focus on their work without worrying about the status of the work order.

The delivery of legal services includes the following functions:

• Digital forensics: When the legal department investigates and analyzes digital data, restores deleted digital data, etc., as needed, it is necessary to follow up by assigning electronic discovery queries to the information management personnel of the entire company’s entire system. Provide a simplified, transparent and safe process.
• Simple contract: Provide templates for confidentiality agreements and other common contracts and memoranda. The legal department needs a way to efficiently and securely allocate contracts and track status and completion for digital signature approval. In addition, you need to go back and check the status of the contract as well as potential legal requirements and issues. Simple Contracts covers them and realizes the cooperation with DocuSign and Adobe Sign for electronic signatures. It also manages documents and tracks contract reviews with Box.

Offer period

ServiceNow’s Now Platform Quebec is now available.

1 IDC, WW Digital Transformation Spending Guide, 2021
2 Gartner, Top 10 Application Forecasts by 2025, May 12, 2020

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About current service
ServiceNow (NYSE: NOW) has created new high-value-added jobs that only humans can complete. Our cloud-based platforms and solutions provide digital workflows that can create outstanding experiences and increase productivity for employees and businesses. For details, please refer to https://www.servicenow.co.jp/.
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Use of forward-looking statements
This press release contains “forward-looking statements” regarding expectations, beliefs, plans, and intentions related to ServiceNow’s business in Japan. These statements reflect ServiceNow’s current beliefs and are based on current information available as of the date of this article. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on potentially inaccurate assumptions that may cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, ServiceNow’s results may differ materially from the results expressed or implied by ServiceNow’s forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statement include: (i) the uncertainty about whether sales in Japan justify these investments and (ii) the maintenance of Japanese stores or the expansion of available local Unexpected difficulties in the application. More information about factors that may affect ServiceNow’s financial and other results is contained in ServiceNow’s filings with the U.S. Securities and Exchange Commission from time to time. The market information in this press release is intended to outline ServiceNow’s general business direction and should not be relied upon to make a purchase decision. ServiceNow assumes no obligation and does not intend to update these forward-looking statements.