ServiceNow Japan LLC (headquarters: Minato-ku, Tokyo, President: Masashi Murase, hereinafter referred to as ServiceNow Japan), which provides digital workflow solutions, today released the Japanese version of its new solution “ServiceNow Vaccine Management” in early February. Will be available in Japan. In this way, ServiceNow Japan will support organizations that are rapidly vaccinating people against the new coronavirus. This new solution speeds up the vaccination process by solving various challenges in vaccine distribution.
We also announced that more than 100 organizations, including the North Carolina Department of Health and Human Services and the Scottish NHS, have partnered with ServiceNow for vaccine management.
Despite the scientific feat of developing a new coronavirus vaccine, the organization is currently stumbling in the final step of vaccine management. This is due to the lack of processes and infrastructure to speed up people’s vaccination. Vaccines are characterized by limited supply, accurate storage conditions, and the need for two doses. Therefore, the workflow is expected to be complicated because it requires cooperation between public agencies and private companies to provide vaccines immediately.
New solution “ServiceNow Vaccine Management Management”
One of the biggest challenges in supporting people around the world to vaccinate is the use of manual legacy systems. To meet these challenges, some organizations are already using the Now platform provided by ServiceNow as the command center for vaccine management. ServiceNow’s new solution, vaccine management, collects the information needed by the vaccinators, manages the vaccination schedule, receives the information they need to know before vaccination, and receives booking notifications. It provides these functions for the organization.
Vaccine management is based on ServiceNow customer service management, providing a modern self-service experience across all devices (including desktop and mobile devices).
The new solution announced this time allows organizations to easily accept appointments, send notifications when the appointment date approaches, and vaccinate patients by linking the vaccinated patients with the back-end inventory system. It has the function of notifying you that you can inoculate inventory according to the quantity. It also provides information about people who are prioritized for vaccination.
Speeding up vaccine management will be the “last mile” after vaccination
The legacy systems used by the organization for scheduling, prioritization, communication, etc. are isolated. Therefore, ServiceNow can be used as a command center for vaccination to build workflows across these legacy systems. ServiceNow’s digital workflow works with existing systems used by organizations to provide a dashboard for coordinating key items in the vaccine management process, including:
- Supply: vaccine delivery tracking, inventory management, and prioritization of recipients based on vaccine availability
- Vaccination: Arrange vaccination personnel and their support personnel, track the use of PPE (masks and other health and protective equipment) and needles, monitor those who have not been vaccinated after the appointment, and collect feedback from the vaccinators.The vaccinators can interact with the online vaccine program in any way
- Post-vaccination monitoring: support the safety monitoring of vaccinators, reporting of adverse reactions and events, efforts to return to work safely, and continuous public health monitoring
Overseas case
In addition to supporting North Carolina, ServiceNow also partnered with NHS Scotland to bring customized workflow solutions on the Now platform to achieve its goal of vaccinating 5.5 million citizens within three months. I am building.
The North Carolina Department of Health and Human Services (NCDHHS) uses ServiceNow as a command center for healthcare services and clinicians’ vaccinations. This allows state officials to keep abreast of North Carolina’s vaccine requirements and get answers to any questions about vaccines.
Susan Kellogg, Chief Information Officer and Chief Services Officer, North Carolina Department of Information Technology said:
“The North Carolina Department of Health and Welfare has provided a help desk portal for the COVID vaccine management system, enabling more than 10 million citizens to be vaccinated quickly and effectively. The portal provides us with the Department of Health and Welfare. It is built on the ServiceNow platform to provide Help. We have digitized the approval application and approval acquisition workflow required to ship vaccines to different locations on the COVID Vaccine Management System Service Desk portal. The process that used to be manual and time-consuming is now just a few steps to complete with one click Gateway, and ultimately speed up the vaccination process.”
A healthy future for workflow
ServiceNow is committed to providing customers, businesses and organizations with the amazing innovations needed to respond to various incidents of the corona disaster. The recently announced ServiceNow vaccine management management is part of this work. ServiceNow’s Crisis Management Assistance application can help organizations manage the crisis management of the novel coronavirus infection and has been downloaded by more than 1,800 customers worldwide. ServiceNow’s Safe Workplace app helps companies measure workload and workplace readiness to ensure that employees return to work safely in the era of the new normal. The Safe Workplace application suite is updated every two months. To date, more than 900 organizations worldwide have downloaded and installed it nearly 10,000 times.
Masashi Murase, Executive Officer and President of ServiceNow Japan, said:
“The rapid development of a new coronavirus vaccine is the first challenge facing the world. The achievement of vaccines is a feat that we are facing now. The second challenge is the speed at which people are vaccinated. The workflow of providing vaccine supply to vaccination And monitoring is our urgent task. ServiceNow is its complex distribution, and we are happy to help coordinate and reach those who need vaccines. We use the Now platform to ensure that Japanese government agencies, local governments, and medical institutions vaccinate every citizen. Provide the scalability, speed and flexibility you need now.”
ServiceNow President and CEO Bill McDermott said:
“The work we do today will have an impact in the coming years. ServiceNow is a digitizer for creating new ways of working, building agility and flexibility, and a healthier future. We are using digital workflows with our customers To speed up their work. Formation.”
Availability and solution details
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About current service
ServiceNow (NYSE: NOW) has created new high-value-added jobs that only humans can complete. Our cloud-based platforms and solutions provide digital workflows that can create outstanding experiences and increase productivity for employees and businesses. For details, please refer to https://www.servicenow.co.jp/.
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Use of forward-looking statements
This press release contains “forward-looking statements” regarding expectations, beliefs, plans, and intentions related to ServiceNow’s business in Japan. These statements reflect ServiceNow’s current beliefs and are based on current information available as of the date of this article. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on potentially inaccurate assumptions that may cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, ServiceNow’s results may differ materially from the results expressed or implied by ServiceNow’s forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statement include: (i) the uncertainty about whether sales in Japan justify these investments and (ii) the maintenance of Japanese stores or the expansion of available local Unexpected difficulties in the application. More information about factors that may affect ServiceNow’s financial and other results is contained in ServiceNow’s filings with the U.S. Securities and Exchange Commission from time to time. The market information in this press release is intended to outline ServiceNow’s general business direction and should not be relied upon to make a purchase decision. ServiceNow assumes no obligation and does not intend to update these forward-looking statements.
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