| Use Case | Expected Result |
| Knowledge articles are viewable from Self Service | Articles are visible by category. The search field works. |
| Knowledge articles are viewable from Service Desk | Articles are visible by category. The search field works. |
| Publish a new knowledge article. | Publish an article under the application category. It should be visible under Self Service and Service desk under Applications. |
| Retire a knowledge article | When retired, the article should no longer be visible in Self Service and Service Catalog |
| Create a news item | Create a news item. The item should be viewable on the scrolling news box. |
| Create a Known Error from an Incident | Article type of Known Error is created |