ServiceNow launches IT business management suite

The offer is for CIO. It is designed to support them to maximize the use of resources and coordinate IT and company goals. It should also help control the increase in complexity due to increased cloud usage.

ServiceNow has expanded its product range and now in addition to providing IT service management, the company’s core guidelines, IT operations management and application development, it also provides an IT business management suite. With cloud products, it may be the first company to provide IT managers with an overview of finances, current or planned projects, and existing applications in a platform.

Just connect it to the company’s configuration management database (CMDB), and you can view “key information” about thousands of IT applications, systems, services, projects, service levels, and risk profiles in a consolidated manner. IT executives can then use actual costs and indicators and metrics of the performance of business applications and services to make more specific investments and take precise measures in the areas that benefit the most from the business process. In this way, “ITBM provides IT with the control needed to manage change and accelerate innovation,” ServiceNow said.

The company’s ITBM product management senior director Kevin Nanney explained in a press release: “With the ServiceNow ITBM solution, we provide a command center for CIOs. IT managers have an overview of all IT resources, projects and costs, and can focus on Promote business development.”

By creating an overview in this way, you can also avoid using a single solution to solve frequently occurring problems. The manual processes required for this, such as integration management, development and progress reporting, will end up being very tedious. In turn, this usually slows down the company’s changes and thus becomes better.

At the beginning of the kit, ServiceNow already had many reference customers, who had already joined in the early days. They praised the fact that, for example, service delivery can be greatly accelerated, and praised that through the ServiceNow IT business management suite, they can say goodbye to “thinking projects.” For example, saving costs by adjusting the contract and purchasing process is the advantage introduced.

As an argument for its new product, ServiceNow also cited the complexity caused by the rapid increase in cloud usage: “Today, large companies can run hundreds (if not thousands) of applications, but IT departments often cannot Control them. Duplication, underutilization or licensing terms are often the cause of unnecessary expenses. When companies need new resources to expand existing applications or purchase new applications, more problems arise.”

The ServiceNow IT business management suite can help CIOs outline the entire application portfolio and better calculate IT costs. The dynamic scoring engine can be used to optimize the strategic alignment of IT services and investments and the rationalization of applications. With their help, priorities can be determined according to the company’s strategy and requirements can be prioritized. It also provides the option to create an application plan.

As a product related to the ITBM suite, ServiceNow named the tools already provided on its website for demand management, resource management, project portfolio management, agile development, cost transparency, and performance analysis. Obviously, they are prerequisites, or at least recommended, to achieve the best results of ITBM Suite.