ServiceNow launches Now Intelligence-artificial intelligence and analytics technology can improve company productivity

Amsterdam— Leading digital workflow company ServiceNow (NYSE: NOW) today announced the launch of Orlando’s Now Platform, which includes Now Intelligence, which is a number of new AI and analysis features. With Now Intelligence, ServiceNow provides companies with new insights that can help employees work smarter and faster, simplify business decisions and achieve higher levels of productivity.

Companies around the world are committed to providing an outstanding customer and employee experience. Behind every good experience is a good workflow. ServiceNow makes this possible. Now Intelligence is part of the Now Platform, which has consolidated ServiceNow’s pioneering position, providing companies with practical and targeted AI and analysis. Now, Intelligence enables employees to quickly and easily make decisions, solve problems, find answers and automate tasks. With them, their work becomes easy and simple.

ServiceNow is the strategic digital transformation partner of the world’s largest companies (including approximately 80% of Fortune 500 companies). These companies use Now Platform as their “platform platform” to simplify work by integrating silos, legacy systems and digitization. Complex work processes and processes within the organization. Adobe, Deloitte, Equinix, Red Hat, Nutanix, UnitedLex, whyaye, Acorio, Autotestpro, and Highmetric are examples of companies that use the Now Platform to drive their digital transformation.

Chirantan “CJ” Desai, Chief Product Officer of ServiceNow, said: “People should be able to do what they want, not as required by most software today.” “The Orlando version provides powerful new AI and analysis features that allow people to change Work faster and smarter. This increased intelligence will help employees make better decisions based on insights and recommendations. In this way, they can better predict and solve problems, and then bring actual problems to customers or within the organization. As part of the Now Platform, Now Intelligence is a smarter way to set up workflows, providing a better experience and higher productivity.”

With the release of the Orlando version, ServiceNow continues to provide a consumer-like mobile experience in the business. With Now Intelligence, the Now platform can provide outstanding experiences, including:

• People help them work smarter and faster Do it By automatically providing context-sensitive suggestions, predictions and insights, the team can take immediate action.
• Provide a better self-service experience Through intelligent “always-on” virtual agents across every channel, customers and employees can quickly obtain the information they need and take action.
• Better predict and automate problems It is a virtual agent of Now Platform. Customers and employees can now initiate workflows through dynamic conversations that automate immediate action requests to deliver results anytime, anywhere.
• Make better decisions By improving transparency and consistency at all levels of the organization, and providing teams and process owners with actionable insights into real-time patterns and trends, so that they can make informed decisions and quickly identify areas for improvement.

The Now Platform Orlando version provides analysis, intelligence and enhancement of mobile solutions for IT, employee and customer workflows. The key innovations in the Orlando version include:

Analysis solution

• Cloud Insights By providing smart suggestions to manage the IT team’s usage during working hours, selecting the right resources and implementing usage strategies, it helps the IT team optimize the cost of cloud assets.
• Advanced risk assessment It enables front-line employees to easily assess various risks in their daily work, so second-line employees can make effective changes when analyzing and managing the company’s internal operational risks and other risks.
• Software exposure assessment By quickly identifying vulnerable software and related devices and servers, and implementing changes immediately through standard IT workflows, security and IT teams can minimize the potential impact of zero-day vulnerabilities.

Smart solution

• Agency affinity Improve customer satisfaction through the use of intelligent context, enabling the customer service team to assign work to the most appropriate agent. This may involve assigning a specific team that always serves a specific customer, an agent who has previously served that customer, or an agent with relevant task experience.
• Virtual agent with natural language understanding Based on the innovations previously revealed in the Madrid and New York editions, making it easier to create and save NLU models.
• CI / CD Supports the use of standard DevOps tools for scalable development on the team-developed platform, including selective submission and conflict avoidance to achieve better collaboration between developers, and simplified implementation processes to shorten the time to value.

Mobile solution

• Mobile agent improvements Provide a local mobile experience so that service desk staff and operators can solve problems through any device at any time​​. These functions are available in ITSM, ITOM and field service management solutions.
• Mobile branding and analytics Enable customers to configure the Now Mobile enterprise experience in a customer-specific environment to increase engagement and add analytics to the services most frequently used by applicants, new hires, and employees.
• Campaigns for mobile devices By using profile information such as department and position type, provide employees with important and relevant information (such as “tax time”, website updates, and local IT plans) on their mobile devices. This proactive method of communicating with employees can increase satisfaction and reduce the number of calls to the service desk.

ServiceNow also extends the Now platform with the ability to manage DevOps pipelines. This provides new insights for developers in the IT operations department, and the manual and time-consuming approval process around changes is automated. This allows customers to release functions developed outside the platform more quickly while maintaining security. ServiceNow DevOps, which was previously only available through the ServiceNow store, is now available as part of the Orlando version.

IDC Cognitive and Artificial Intelligence System Research Director Dave Schubmehl said: “The company is still in the midst of digital transformation, which is why a lot of tools are needed to help connect different departments.” “Executives must continue to find ways to make AI more practical. Become part of their work. This not only improves efficiency within the organization, but also meets the growing needs of end users.”

Leading organizations use and endorse the Now Platform Orlando version

Adobe

Adobe’s strategy focuses on empowering people to create and change the way companies compete. “As Adobe continues to work to change the world through digital experiences, we are also increasingly focused on providing outstanding customer and employee experiences,” said Cynthia Stoddard, chief information officer and senior vice president of Adobe. “ServiceNow’s Now Platform and ITSM Pro solutions help Adobe engineers work more efficiently, allowing us to focus on innovation and quality as we enter new markets.”

Deloitte

Deloitte is a leading audit, consulting, tax and consulting company and an alliance partner of ServiceNow, with more than 300,000 employees worldwide. Deloitte has hired ServiceNow to help modernize work processes, increase employee productivity, and improve customer service through global standardization. “With ServiceNow, our technology organization can operate globally on the Now Platform,” said Stephen Mansfield, Deloitte Americas Chief Information Officer. “The Now platform allows us to further automate and digitize workflows. We use ServiceNow to support highly mobile features. For example, we have seen a significant increase in employee productivity due to self-service. We hope to see further improvements in the implementation of ServiceNow Efficiency and improvement.”

spring equinox

Milind Wagle, Chief Information Officer of Equinix, said: “Equinix promotes the establishment of a global digital business platform that connects leading companies with their customers, employees and partners, covering five continents, 26 countries and 52 markets. Interconnected data centers. “The emergence of digital services is a source of inspiration for innovative business and collaboration models, and provides new ways to compete. In order to do this effectively, we need a software platform that can increase the productivity of employees worldwide and support them to provide better services to customers. This is what ServiceNow and Now Platform have done for us. “

Availability

The Now Platform Orlando version of ServiceNow is available today. The ServiceNow Now agent, Now Mobile and ServiceNow starter apps can be downloaded from the Apple iOS store and Google Play store. Details: https://www.servicenow.com/now-platform/latest-release.html

End now

ServiceNow (NYSE:NOW) makes people’s jobs better. Our cloud-based platform and solutions provide digital workflows that can improve the experience of employees and organizations and increase work efficiency. For more information, please visit www.servicenow.com.

©2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the corresponding companies with which they are associated.