ServiceNow: No longer just for managing IT services

ServiceNow:

ServiceNow is fully committed to artificial intelligence and analysis technologies to expand its foundation and extend it beyond its core market for IT service management. This week, with the hiring of ServiceNow’s first chief AI officer, as well as the recently announced series of AI-related acquisitions, as well as the official announcement that “Orlando” has released its low-code platform for enterprise application development. It has new AI functions for predictive analysis and prediction. Automated workflow.

These actions together revealed that ServiceNow’s chief innovation officer Dave Wright said that the company’s goal is to become a “platform platform” for companies to coordinate tasks on its six other major platforms for ERP, CRM, HCM, etc. on.

In order to achieve the goal of 30% growth in subscription revenue this year, the company is also working on industry-specific applications in the financial services market.

ServiceNow’s corporate push

ServiceNow was established by Fred Luddy as GlideSoft in 2003. Its goal is to build a web-based enterprise application platform that enables companies to easily create form-based workflows to adapt to their working methods without having to go through the process of customizing daily ERP. Long time and high cost.

In the early days, Luddy believed that the Glide platform was an ideal choice for a series of enterprise service management (ESM) tasks, for the owners of those applications and then for the customers of Tivoli Service Desk (service and asset management tools) and Vantive System (CRM applications). To support them.He also used the platform to build IT service management tools based on ITIL

Although the ITSM product defines what ServiceNow customers have seen for most of the decade, the underlying coding platform has never disappeared. In the past few years, ServiceNow has provided the platform (which has been renamed Now) as a white label to application development partners and promoted it to the CIO to solve various corporate problems.

Copyright © 2020 IDG Communications, Inc.

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