ServiceNow, only 21% of companies are “agile”

ServiceNow and IDC conducted a survey of 873 executives with the aim of discovering the level of agility of the company And the existing processes that support the agile journey. Five markets are involved: financial services, government, healthcare, manufacturing, telecommunications, and media. Ten countries: Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, Sweden and the United Kingdom.

90% of European CEOs say that agility is the key to driving business growth and performance. But many people overestimate their abilities.

Therefore, IDC has developed a model that considers five types of organizational agility (Leadership, structure, process, investment portfolio and technology related) and calculate the moment the company is in, divide them into four levels: agile company, synchronous company, mobile company, disjointed company and static company.

Although European companies claim to be truly or extremely agile, ServiceNow research shows that most organizations are just beginning their agile journey. In fact, the study shows that only 21% of organizations are in the first two levels of agile: “Synchronization” and “Agile”. 45% of organizations are in the “moving” category, while 34% are at the “static” or “disconnected” level.

“Few organizations fully embrace agility, and the urge to become more agile is now clearer than ever. This is not only about survival, but also about success. For this, companies need to accelerate change. It’s important to know where you are in order to build a compass for Agile” -He has declared Phil Carter, Principal Analyst, IDC Europe.

Companies that are recognized as agile or synchronized enjoy clear benefits. In fact, 65% of business leaders say their organization is recovering or starting to grow again. Compared with 30% of other companies.

“Agility has long been recognized as a driving force for business success. It allows companies to organize themselves in a way that prioritizes efficiency and adaptability. Research has identified a clear link between agility and tangible business outcomes, which is important for all Businesses are critical. From customer experience to time to market, we can prove the true correlation between high-level agility and best business performance”-Yes Filippo Giannelli, ServiceNow Italy Manager.

However, budgets and revenue gains are only one aspect of the coin, because agile companies also perform well in other areas. In fact, more than half (53%) of agile companies have achieved outstanding results in customer experience, compared with less than one-fifth (16%) in the average organization.

This success is driven by a flexible operating model, Enable the company to quickly adapt to customer preferences And continue to integrate their feedback to improve overall customer satisfaction and loyalty.

Thanks to a satisfied and qualified workforce, it can also provide a high level of customer experience. Research shows that agile companies are 10% above average About attracting and retaining talent.

Less than half (47%) of agile organizations Compared to an average of 13% of European companies, it is considered the best in terms of time to market. More than one-third (36%) of agile companies excel in market share, compared to the European average of 15%.

“Agility cannot be an arrival point, but a path”-continue as follows Filippo Giannelli“Most European companies are neither too far behind nor too far ahead, but they are in the middle of the road and have not yet reached their full potential.”

“Currently, only one-fifth of European companies are in the late stages of the agile journey, so there are huge opportunities to promote agility in all aspects of their organization. By collaborating with experts who can show you how to tap your potential And by establishing a sustainable and agile infrastructure, the company can be prepared, resilient and adaptable in the face of any future challenges, and has the ability to restore and resume growth with confidence.”