ServiceNow opens Japan’s first data centers in Tokyo and Osaka, and launches a new partnership program in the Japanese market-Cloud Watch

ServiceNow Japan Co., Ltd. announced on the 25th that it has opened its first data centers in Tokyo and Osaka, Japan, to meet the rapidly growing needs of Japanese customers.

At the press conference held on the same day, the policy will begin to provide the “ISV plan” and the “Service Provider Plan” as new plans for the Japanese market and strengthen the partner strategy in Japan. Announced.

Regarding the background of opening domestic data centers and launching new plans for partners, Mr. Masashi Murase, President of ServiceNow Japan, said: “In the Japanese market, we mainly develop direct sales. However, we will develop more business in the Japanese market. In order to expand, We must not only develop business through direct sales, but also develop our business through closeness with partners and customers. Therefore, based on past direct sales results, we will provide new support to promote sales of domestic partners. By providing this program, we aim to Build an ecosystem for work style reform.”

“In this case, the ISV program is positioned as “content”, the service provider program is positioned as the “mechanism”, and the domestic data center is positioned as the “box.” In the ISV program, various ISV providers are located in ServiceNow On the platform. Functions can be sold by application or component. The service provider plan allows service providers to provide customers with their own solutions in a multi-tenant manner, with two offices in Tokyo and Osaka. Secure data centers will be Allow customers to choose where to store data in Japan,” he outlined domestic efforts to build an ecosystem.

Specifically, the ISV program provides two models for ISV vendors, namely “store model” and “OEM model”.

“Storage Model” is a program that allows you to develop functions and unique features that ServiceNow does not provide on the ServiceNow platform and deploy them as SaaS/Adapter/EAI tools. Functions developed by third parties will be sold through the ServiceNow store.

On the other hand, the “OEM model” is a program that allows you to wholesale original cloud services through the original brand of the ISV provider. The ServiceNow platform can be used alone, and can develop and sell original SaaS (for example, services corresponding to Japanese business practices) and add original settings.

The service provider plan is a partial reorganization of the service provider’s traditional license resale mechanism. The normal resale model is a model that resells a single instance occupied by the client company, but the new program will provide a domain division function that can realize multi-tenancy in a single instance. As a result, it is possible to develop services from a small starting point in a multi-tenant system to meet the needs of small users. You can also combine ServiceNow’s SaaS with your own services to provide unique services as a one-stop service.

The home data center is an extension of ServiceNow’s global infrastructure, which consists of 18 (9 pairs) data centers on five continents, and consists of Tokyo and Osaka.

Using the “Nexcenter” of NTT Communications (NTT Com) with large capacity, high quality and highly reliable network environment and high disaster resistance, ServiceNow’s unique advanced high availability architecture and strong security can be realized. , To achieve a powerful cloud platform for Japanese customers.

In addition, by installing them in distant Tokyo and Osaka, it can meet the specific needs of some customers (mainly Japanese public and financial institutions) in business continuity planning and disaster countermeasures.

Avanish Sahai, Global Vice President of ServiceNow ISV and Technology Alliance of the United States, introduced some examples of global ISV plans that are designed to strengthen Japan’s partner strategy.

“For the OEM model of the ISV program, Deloitte Assist developed and provided a voice recognition patient care service. The service uses the standard functions of the ServiceNow platform to respond appropriately to the content of the call. Tasks and guidance are managed according to the nurse’s skills on the mobile device Task, which reduces the nurse call response time from 10 minutes to 2 minutes; for the Store model, Norvoro is responsible for the management of the equipment. It provides a solution for store managers to provide facility management, security management, and prevention of mobile store systems And scheduled maintenance, for example, 5 hours a week to ensure safety. You can save time.”

At the briefing, Wing Arc 1st Co., Ltd., Rococo Co., Ltd. and System Support Co., Ltd., which participated in the Japanese ISV plan and are developing applications using the Store model, came on stage and introduced their respective work profiles. ..

Mr. Atsushi Tanaka, President and CEO of Wing Ark 1st, said: “We provide “SVF Cloud” for ServiceNow, which can use the function of the form cloud service “SVF Cloud” on the ServiceNow platform. This is a major financial, public and on-site Service. We will support the productivity improvement of ServiceNow form development mainly for the company. In terms of sales, we will promote collaboration with major ServiceNow partners shared by our partners.”

Rococo Managing Director Masato Hasegawa said: “Since 2013, we have been serving as ServiceNow’s first partner to develop Human Services Delivery (HRSD). This time, we will use ServiceNow’s brand power and market to satisfy Japanese customers We have participated in the ISV plan to expand the cloud service business by providing HR solutions for the above needs; in the future, we will provide a product group to supplement the HRSD on the ServiceNow platform, accelerate the promotion of DX in the personnel department, and our The business will be developed to support the improvement of employee satisfaction through the consumerization of personnel service experience.”

Mitsuru Noto, Senior Managing Director of System Support, said: “We are an elite partner of ServiceNow, with more than 50 engineers and extensive experience in implementation and operation of technical support and application development. This ISV plan is based on “component suppliers “Concept, we will provide a unique component application for the Japanese market to supplement ServiceNow’s functions and improve business efficiency. The first step is to centrally store and search ServiceNow system logs. We plan to have a component that allows us to aggregate ServiceNow Log and use it for system and security management.”