ServiceNow plans to achieve $4 billion in sales by 2020

American IT service management experts are working on the diversification of their SaaS products. At his annual meeting, he showed his ambition.

ServiceNow intends to become one of the major SaaS providers. The provider of cloud-based IT service management tools has announced that it hopes to achieve US$4 billion in revenue by 2020 (first, a turnover of US$135 million and a turnover of US$1.38 billion in 2016). In order to achieve this goal, ServiceNow hopes to diversify its products. This is what the publisher announced at the annual conference (dixit Zdnet.com) in Las Vegas this week.

Initially focused on the management of IT services (ITSM), ServiceNow has expanded its services to the areas of IT security and human resource management.Now by Santa Clara : Customer relationship management.

Eventually, ServiceNow plans to achieve half of its turnover outside of the ITSM department.

Has become one of the fastest growing SaaS applications

What do the different ServiceNow positions have in common? “These are good practices from ITIL [pour Information Technology Infrastructure Library NDLR] It can be applied not only to the management of IT services designed for it in the past, but also to all business functions, especially to align technology with business requirements. “Therefore, ServiceNow intends to optimize all components of its products (HR, CRM, etc.) by applying these best practices.

According to the latest Okta Barometer, ServiceNow ranked 14th among the fastest growing SaaS applications in terms of adoption rates in the second half of 2015.