ServiceNow plays a role for RPA (Robotic Process Automation)

ServiceNow, a leading provider of digital workflow software, announced the acquisition of Intellibot, which is a developer of RPA (Robot Process Automation) applications. This technology can help organizations simplify and automate repetitive and tedious processes.

Remember, the RPA industry is one of the hottest industries in the tech world. After all, ROI (return on investment) is usually strong and fast.

“Intellibot’s rich experience and expertise in developing RPA left us particularly impressed,” said Josh Kahn, Senior Vice President of Workflow Products, the creator of ServiceNow. “We consider Intellibot’s existing product features, modern UI, and technical talents as key advantages, which will help us accelerate and strengthen our ongoing efforts around RPA to promote native automation improvements on the ServiceNow platform. Intellibot’s capabilities in IT use cases It’s also very powerful, which is highly complementary to ServiceNow’s core IT workflow.”

The plan is to integrate Intellibot’s functions into the Now platform, which will make it easier for customers to use modern and legacy systems. It will also focus on AI (artificial intelligence) and ML (machine learning).

Another benefit of this deal is to help gain greater influence in India. This country is one of ServiceNow’s fastest-growing market segments. By next year, the company will build two new data centers in the country.

Consider that Intellibot’s transaction is not a one-off. ServiceNow has been ramping up transactions recently. Some other notable acquisitions include Element AI, Loom Systems, Passage AI and Sweagle.

Jon Theuerkauf, Chief Customer Strategy and Transformation Officer at Blue Prism Software, said: “Today ServiceNow’s announcement of the acquisition of Intellibot further strengthens intelligent automation and, more specifically, the importance of RPA in digital and automation transformation.” “In the past few months. , We have seen companies such as SAP have recently made multiple acquisitions of small companies. As the company fights for this growing multi-billion-dollar market, mergers like the one announced today will continue. However, the winner cannot follow the trend. For For those who know what to look for, the differentiation will quickly become apparent.”

Trading prospects

The acquisition of Intellibot does seem to be a good move. If anything, ServiceNow will be able to use its large distribution footprint to monetize software. Note that the company has nearly 80% of Fortune 500 customers, many of whom are looking for ways to automate workflows on its legacy systems.

“As customers use RPA to scale, they find that it is not well integrated into the overall process automation strategy,” Kahn said. “It is usually an automation island. They are looking for ServiceNow to provide a more complete solution. We integrate everything into one platform, from the overall orchestration of the workflow to specific points of automation, based on RPA and other automation technologies, such as Low-code tools, workflow, integration, and artificial intelligence. Examples of workflows where RPA can play an important role include customer account creation and management, customer verification, employee entry and departure, data extraction and migration, and claims and invoice processing. In each In the use cases, there is a core business process with multiple forms of automation, including RPA.”

The Intellibot transaction may even represent a disruption in the industry. Yes, it may stimulate more integration.

“The biggest impact is that the new features created by this acquisition will move from a single use case supported by RPA to an enterprise model. This feature will be just another choice for organizations considering the wide-ranging business changes supported by the ServiceNow platform,” said Dejan Slokar. He is the head of Deloitte Consulting LLP. “The ability to perform business process automation by leveraging a wide range of digital workflow capabilities will be an attractive value proposition for ServiceNow users. Having said that, organizations that already have a large RPA footprint will need to evaluate and determine their Priorities.”

Tom@ttaulli) Is an advisor/board member of a start-up company, and also Basics of artificial intelligence: a non-technical introduction, Robotic Process Automation Handbook: A Guide to Implementing an RPA System with Implement AI system: achieve business transformation in 6 steps. He has also developed various online courses, such as COBOL with Python Programming language.