ServiceNow promotes the mixed work revolution

After an unprecedented year, the company is reshaping its strategy and processes to build the work of the future. The conditions brought about by the health crisis have encouraged unprecedented technology adoption, mainly due to the need to implement work models quickly, safely and efficiently.

Many organizations started Reorganization Their digital transformation plans, so that 80% of enterprises have accelerated their digital plans, making remote work the top three priorities for such projects.Although it is estimated that 70% of work activities in Mexico can be carried out RemotelyDuring the pandemic, only 1 in 4 Mexicans performed tasks in the telecommuting program.

This transformation has led to a reshaping of business operations in the face of challenges. Economic recovery And the reopening of the work space: Although employees say that working at home is more efficient, supervisors and business leaders have reservations about this, worrying that the inherent elements of face-to-face operations may be affected, such as institutional values ​​and corporate culture.

The hybrid model allows you to strike a balance between the two positions and get the best of both worlds, The flexibility and creativity of telecommuting, With the coexistence and visibility of the return office. A Stanford University study showed that 70% of companies are ready to deploy a mixed work model, while at the local level, 9 out of 10 companies plan to bet on these plans in 2021, and 69% of Mexican employees say they prefer this Decide.

According to research Employee experience is imperative From Serve immediately, 65% of employees want to adopt a hybrid approach as soon as possible to balance digital and face-to-face interactions under safe circumstances. In an increasingly fragmented and mixed workforce, organizations across all industries must create a consistent and transparent experience that makes it easier for employees to complete their work.

To achieve this goal, 80% Business leaders They report that they are working hard to provide a safe working environment and have taken some measures, including making schedules more flexible and reconfiguring workstations.

Similarly, ServiceNow points out Increment The solution usage rate exceeds 45% Safe workplace y workplace service delivery Since the beginning of 2021.In organizations that use these applications, more than 45% use Employee health check Ensuring employee health and personal integrity is the top priority, and more than 40% of employees use Workplace safety management Allow employees to book desks through self-service tools, and achieve a trustworthy environment through pre-defined health distance plans, shift assignments, and disinfection plans.

You may also be interested: Mexico reforms federal labor laws on telecommuting or home office

Technology fit, digital transformation

The reopening of the office requires careful planning and execution, which is related to the increased Organizational agility. Systems and access must be simple, seamless, and available across devices, and digital workflow helps to stay focused on goals and is essential for adapting and redesigning operational processes to the new normal.

Facing the new era of mixed work, one of the most important paradigms is to make employee experience a business priority.Face the process ReopenThis must be staggered and flexible, with various schedules, spaces, and resources that limit physical collaboration, but to ensure people’s well-being. To this end, ServiceNow has deployed the following recommendations to enable a mixed working environment:

• Encourage interaction and communication with employees.
  • Provide a platform or interface so that they can concentrate the most important points and key information of the strategy back to the office.
  • Conduct surveys and explore the sentiments of the organization.
  • Use the collected information to make adjustments to make recovery easier, more comfortable, and safer.
• Automate the reopening process.
  • Form an interdisciplinary team to assess progress, make decisions, and communicate appropriately with other parts of the company.
  • With technical solutions, you can not only better understand the operation situation, but also understand the health status of employees, the recruitment process, enter the building or arrange meetings.
• Deploy a safe working environment.
  • Systematic arrangements for cleaning and sanitation services.
  • Organize the attendance of employees and visitors.
  • Create a compliance process to ensure compliance with health and safety measures.

As the world of work enters Hybrid future, Corporate culture, operating procedures and technology itself need to adapt quickly.It has been shown in recent months that companies with better technical preparation will be able to develop Elasticity, The flexibility and innovation capabilities required in the post-COVID world.

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