“Technology has completely changed our lives, but it is certain that they will continue to exist and will continue to exist in future work VIP“. Therefore, Filippo Giannelli, Sales Director Current service Italy He intends to emphasize his concern for himself On the basis of the platform ServiceNow software, all’evento Italian The future of work Organize in cooperation with partners.
The company chooses the opportunity to gain insight into how today’s technology is made Provide various services more effectively, Give an appointment 400 participants Discuss with experts and managers of large companies that have witnessed the use of ServiceNow in their projects.ServiceNow platform commitment to support change management processes involving internal company services (such as IT) and external company services Improve service efficiency, Eliminating tedious and repetitive tasks, enabling people to Spend time on the most valuable things. A way to bring to the company the usual methods of smartphones and online services, entrusting technology to complex processes involving rules and a large number of topics, thus ensuring a simple and intuitive user experience.
News from the ServiceNow platform
Christian Zemella and William Olivieri are ServiceNow’s solution architect and solution consultant, respectively, highlighting the new features of the platform. Build applications without writing codeWith useful skills Integrate external software, Aggregate and historical data.
In the novelty of the next version of ServiceNow (code-named “New York”), there will be a Guided app creator Designed to simplify the creation of applications on the platform. Integration Center E Action designer Rather, they are designed to facilitate real-time data integration with software/cloud environments (Alexa, Dynamics, Office 365, and most importantly, features) and company custom applications.
Console Operator workspace By associating colors with key states, the ability of the service to be in a controlled state has been improved, so that it is possible to gain insight into the problem and use all relevant information and suggestions to determine measures to solve the problem. On the other hand, the Service Owner console allows you to correlate the performance of different services through basic kpi, information about costs and trends over time.
Direct experience: the sound of Beta 80 and SIA
This event was also an opportunity to listen to the testimony of Fabio Zennaro, senior vice president of the company Beta 80 (ServiceNow partner) Who is Modernization of service processes, Especially when supporting emergencies, which requires simplicity and an easy-to-use user interface: “This platform helps us Governance infrastructure, We use it for our service catalog.The benefits we care about Speed and ease of deployment, These elements can promote innovation by avoiding bad habits. ServiceNow shrinks From one year to several months Enter the production of IT service management projects to help us support the “agile development method”.
In the recommendation letter to attend the event Yes Under the consultation of Beta 80, he developed projects ranging from IT service management to project portfolio management. SIA uses ServiceNow to coordinate the regional networks of partners who perform maintenance on POS terminals. “With ServiceNow, the service management process was redone, involving the use of a large amount of paper with records in Excel-Zennaro explained. The intervention time was cut in half and the cost of external personnel was also reduced.” The optimized process was shipped from Italy to Greece and Hungary (after SIA acquired the networks in these countries), and this operation was completed in a record four weeks.
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