Three companies including NTT Data sell cloud-based IT service management “ServiceNow” –Cloud Watch

NTT DATA Group, Inc., NTT DATA Advanced Technology Co., Ltd. and NTT DATA SMS Co., Ltd. announced that they will start selling ServiceNow’s cloud-based IT service management “ServiceNow” in the United States on July 8. The three companies will provide Now Now implementation consulting, development support, maintenance and operation support services.

ServiceNow is a service that can consolidate operations in companies and organizations, such as system operations. By integrating various information and operations that were previously manually managed (such as incident management and query management from customers), it will help simplify system operations, reduce manual creation costs and improve the quality of employees’ work. done.

Information can also be used across departments. Internal applications and programs can be centrally managed, and can respond quickly and make corrections.

In addition, “IT service management” (such as incident management and problem management), “IT operation management” (such as incident management and automatic acquisition of system configuration information), “customer service management” (such as query management and service portal), request management , Project management, etc. Although it is divided into functional groups such as “business management”, each function is provided on a platform, so each function can be easily connected.

In this regard, the NTT data set shows an example in which it is possible to automate event drafting by continuously linking manual queries from customers and alarms from monitoring systems to event management.

In addition, ServiceNow is easy to customize and can provide users with system operations that are resistant to changes in demand (such as screens and application workflows).