ServiceNow, the digital transformation of human resources has arrived

Under the strong influence of a year dominated by the pandemic, the reality of work has undergone profound changes.

With the slow recovery of emergency situations, mixed work may become the preferred solution for many organizations is emerging.

How does HR adapt to the new normal?
The answer is Antonio Ritz, Director of Solution Consulting Italy now serves

Rizzi emphasized that ServiceNow has supported many organizations in the digital transformation of employee relations in recent months.

Employee-centricity and multi-channel digital experience are essential to increase productivity and maintain a sense of belonging in a mixed work model where contact with employees is more important. We are just beginning because the most important thing is that human resources will be Function so that we have witnessed and will witness more and more The birth of professionalism and roles, such as the chief happiness officer, Responsible for organizing new forms of aggregation and paying attention to the mental health of employees.

Which solutions do you use to help organizations deal with the dispersed workforce and increasingly diverse working hours, between on-site attendance and remote work?

Antonio Rizzi says ServiceNow is a platform work process digital. From the human resource management of employees to the relationship with the end customer, our solutions have been used in the digitization of business processes and applications method Low code/no code for any process.

In a world where work flows and people collaborate in a heterogeneous manner across multiple channels, digital workflow is the key to ensuring that work goes smoothly, maximizing productivity, and having minimal psychological impact on the user experience, which means limiting participants The frustration involved in the operation process. According to the company, video conferencing is not enough to make the hybrid model a successful model.