ServiceNow’s Knowledge 2020 digital experience is over. Digital events focus on the critical role of workflow in meeting the ever-increasing demands of large organizations for speed. According to CEO Bill McDermott, we are currently in the middle of a workflow revolution.
In his keynote speech, McDermott discussed the impact of ServiceNow on various departments of the organization-from employee experience to customer service and from human resources to finance. Each of these components benefits from higher speed, productivity and innovation capabilities. Together with Chief Product Officer CJ Desai and Vice President and Global Design Director Amy Lokey, McDermott provided insights into how digital workflows can provide the best experience for the world’s most innovative companies.
The keynote speech also focused on many European customers to show how ServiceNow meets their requirements for speed, productivity and innovation.
For example, since the standardization of IT processes on the Now platform, Danske Bank has reduced the number of incidents by 93% and increased productivity by six times. McDermott also talked about how Saab created a new employee experience similar to consumers, bringing more than 12,000 working hours to the company.
Disney+
McDermott also talked with Dan Schmitt, the vice president and CEO of Disney’s streaming services in the keynote speech. They discussed how Disney+ uses ServiceNow. Within a few months after its launch, the new Disney+ service will have more than 50 million customers, which will require a strong customer center. This story left a good impression on the flexibility of the ServiceNow platform.
By using the ServiceNow customer service management solution, the Disney+ Customer Help Center now supports 200,000 interactions and 500,000 visits per day. The system went live within five months.
McDermott also talked about ServiceNow’s handling of the COVID-19 crisis in his keynote speech. It not only involves the emergency tools developed by the company or the support provided to customers.By switching to a ubiquitous business almost immediately, and quickly developing applications and dashboards to support customers, ServiceNow has proven how fast the business can reach theoretically were able mobile. Despite the impact of the COVID-19 pandemic, it shows the company’s possible future development direction.
future
Suddenly, a decision can be made quickly. As companies use ServiceNow to rethink and innovate their business models, the workflow revolution will accelerate. As Knowledge 2020 shows, the combination of ServiceNow customers, partners and employees has created something impressive.
We are on the verge of an era that urges companies to pursue greater ambitions and faster change. The workflow revolution has just begun.
The message was created in collaboration with ServiceNow.
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